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Senior Revenue Operations Manager - Ottawa (hybrid work) - Jobs in Ottawa

Rewind Software
Job LocationOttawa
EducationNot Mentioned
SalaryNot Mentioned
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeContract

Job Description

Job DescriptionAs a Senior Revenue Operations Manager, you will assume a leadership role within our Revenue team, reporting directly to the VP, Revenue. You will manage an agile team consisting of a Salesforce Administrator and a Junior Data Entry Assistant. Your expertise in data analysis, revenue modeling, and process optimization will be instrumental in achieving revenue goals, enhancing operational efficiency, and guiding cross-functional teams. By providing valuable insights and implementing best practices, you will play a crucial role in shaping the company #39;s revenue growth and overall success. If you have experience with, and are excited by the opportunity to build out a ground up Revenue Operations function within a growing scale-up, this is the role for you!Duties and Responsibilities:

  • Establish and maintain sales processes and workflows, ensuring efficiency and effectiveness in lead management, pipeline progression, and deal closure
  • Analyze Customer Support data and processes to identify trends, areas for improvement, and opportunities to enhance service quality
  • Establish and manage processes for partner relationships, including partner referrals and performance tracking.
  • Develop dashboards and reports to provide stakeholders with clear visibility into sales performance, customer support metrics, partner contributions, and overall revenue trends
  • Collect, clean, and analyze revenue data to derive actionable insights
  • Monitor and report on key processes and KPIs, leveraging this data to produce decks and reporting used for key internal meetings; OKRs, QBRs, Operations, Board and Team meetings
  • Optimize Revenue Team workflows and tools to enhance productivity and optimize performance metrics
  • Manage a robust technology stack, including; Salesforce CRM, SalesLoft, Sweep, Gong, ZoomInfo, Zendesk, Ada, PartnerStack and more
  • Remain educated on Revenue operations trends and best practices, inclusive of implementing AI to optimize personal, team and company efficiency
  • Ensure all systems are integrated and functioning properly to support seamless data flow and accurate reporting while working cross-functionally with teams supporting other critical tools such as Metabase and Hubspot
  • Document procedures, guidelines, and best practices to facilitate knowledge sharing and onboarding of new team members
  • Lead and mentor a Salesforce Administrator to ensure effective CRM management and support, while overseeing and guiding a Junior Data Entry Assistant, providing direction on data collection and analysis
  • Work cross-functionally with the Marketing, Finance and Data teams to ensure data consistency and be a key contributor to the annual planning/modeling process

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