Team Lead, Operations - Jobs in Ottawa

Job Description

Job DescriptionPosition Overview:As a key member of the store leadership team, the Lead – Operations is responsible for creating highly engaging customer journeys, helping cement Canada Goose as a luxury performance lifestyle brand.You embody Canadian Warmth, demonstrating expertise in every recommendation and conveying warmth in each interaction, bringing the guest journey to life. You are the ultimate champion for best-in-class service and are passionate about achieving excellence in support of all standard operating procedures (SOPs). You provide in the moment feedback to the team, always ensuring an elevated customer experience. You promote a positive and productive work environment by consistently achieving goals, championing the team, and supporting a profitable business. You are steward of Canada Goose’s values and culture.What You’ll Do:

• Lead, coach, and support all SOPs (i.e., stockroom standards, cleanliness standards, opening and closing procedures).
• Ensure consistent use of strategic tools including communications platform, automated scheduling tool, payroll management, queue management, mobile devices, virtual appointment platform etc.
• Maintain back of house standards ensuring product is easily accessible.
• Support inventory needs and merchandise flow to ensure product availability.
• Champion loss prevention strategies in partnership with Assistant Store Manager, aiming to reduce loss and increase profitability.
• Partner with key cross functional teams to ensure the physical store space is maintained at the highest level.
• Ensure maintenance of exceptional visual merchandising that is reflective of brand standards.
• Resolve customer issues through a customer centric lens by investigating opportunities, developing solutions, and coaching the team on resolution of similar challenges in the future.
• Support the integration and optimization between the sales floor and back of house to ensure a seamless customer journey.
• Achieve or exceed sales targets including both the top and bottom-line results.
• Continuously analyze key performance indicators and support action plans that drive performance.
• Partner with store management to the ensure store has adequate resources to achieve and exceed performance goals i.e., inventory and labour.
• Support a culture of talent development and ongoing education for the entire store team.
• Promote an inclusive and diverse working environment.
• Lead, implement, and follow up on all educational initiatives and strategies.
• Actively mentor and develop team members to improve performance and cultivate growth.
• Maintain an open-door environment that encourages feedback and discourse.
• Support the store management team in recruitment efforts aimed at building an external network of talent.

Let’s Talk About You:

• 2 to 3 years of leadership experience in a related industry.
• Previous experience working with luxury lifestyle brands in Flagship or high-volume traffic locations
• Payroll, inventory, expense management experience
• Solid understanding of retail math and metrics and using analytics to drive the business.
• Operations enthusiast with a keen attention to detail, driving performance through internal KPIs.
• Is agile and able to quickly change course as needed.
• Strong time management and organizational skills with ability to multi-task in a fast-paced environment.
• Proficiency in another language is an asset.