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Bilingual Service Desk Analyst - Jobs in Outremont

CBI Health Group
Job LocationOutremont
EducationNot Mentioned
SalaryNot Mentioned
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent

Job Description

Bilingual Service Desk AnalystCBI Health is Canada #39;s leading community healthcare provider, and our passionate team is at the heart of what we do. Every day, our 13,000 staff make a meaningful difference in our clients #39; lives as we live the core values that define us: heart, respect, reliability, teamwork and innovation. Along with mentoring and continuous learning opportunities to help advance your career, we are building a culture of inspiration, recognition and celebration for the meaningful work our team does every day, all across the country. Join CBI Health and find where your better begins.About this opportunityAs a Bilingual Service Desk Analyst you are responsible for maintaining the integrity of the company #39;s IT systems while providing user support services. This role contributes to the continual operation of our clinics and offices. This role provides day to day support to internal clients while working with other business units executing on projects to better the business.Take an inside look at what you #39;ll do each day

  • Participate in Phone queue support
  • Liaise with Team Lead/Manager to identify barriers to FCR
  • Fulfill requests, respond to incidents, manage assets, inc. assigning/reassigning and decommissioning.
What you need to be successful
  • 2-3 years IT Service Desk Experience
  • Bachelor #39;s degree, College degree (or equivalent experience) in technology or related field preferred
  • Strong Technical or Governance and Compliance understanding
  • ITIL V4 Foundation
  • Excellent verbal and written communications in both English and French, interpersonal skills and political acuity
  • Proven to work well alone and in a group setting
What CBI Health offers you
  • Continuous learning and skills development, including management opportunities
  • Competitive compensation with comprehensive benefits and rewards package, including group health, dental and vision benefits, paid 100% by the employer
  • Flexible hours, which allow work-life balance and focus on quality of life
About UsFor millions of Canadians, CBI Health is where better begins. We are Canada #39;s leading community healthcare provider, reliably delivering innovative rehabilitation and home care programs that help our clients achieve their health goals. With 250+ locations and supporting more than 800 communities, people are at the heart of what we do. Every day, all across the country, our 13,000 staff work together to make a meaningful difference in our clients #39; lives and help shape healthcare for the better. Learn more at cbihealth.ca.CBI Health is proud to be recognized by Deloitte as one of Canada #39;s Best Managed Companies for the 15th year in a row. A huge thank you to all our team members, whose dedication, passion, and innovation have enabled us to achieve this recognition year after year.CBI Health is committed to providing a diverse, equitable, and inclusive workplace where everyone feels safe and accepted as their authentic selves. We actively seek qualified candidates who share our commitment to equity and inclusion and contribute to the diversification of ideas and perspectives that help us innovate and provide the best possible care to our clients.We welcome applications from all individuals regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other characteristics that make each of us different.

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