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IT Support Technician - Jobs in Palmerston, ON

Toyoda Gosei Minto
Job LocationPalmerston, ON
EducationNot Mentioned
SalaryNot Disclosed
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull Time

Job Description

General TGMINTO is seeking an IT support technician. IT Support technician will provide first-level support with end-user both on-site and remote. Maintain servers, workstation, computer network hardware, software and performs upgrades.Assist users on computer/printer/network/scanner setup and connectivity issuesDuties and Responsibilities:

  • Installs, configures, modifies and tests computer hardware such as workstations, printers, installs and test software according to established procedures
  • Work with and resolve issues with peripherals such as scanners, time clocks, or any peripherals purchased and installed for production needs
  • Performs preventative maintenance of computer hardware systems and assists in server maintenance.
  • Monitor performance and maintain systems according to the requirement
  • Upgrade IT systems with a new release
  • Documenting the network’s configuration, manuals, and IT policies
  • Record, track, and document the problem-solving process, including all successful and unsuccessful decisions made, and actions are taken, through to final resolution.
  • Provide helpdesk support via email, phone or desk side to clients, assisting them with resolving technical issues
  • Assign/escalate issues to appropriate IT Systems Support team
  • Mobile phone support
  • Support users in the use of computer equipment by providing necessary training and advice.
  • Working with other members of the IT organization to ensure timely resolution of employee issues
  • Troubleshoot and resolve software and hardware problems on behalf of employees
  • Develop training materials and procedures, and/or train users in the proper use of hardware and software.
  • Provide on-call, off-hours and weekend support as assigned to support the staff
Skills & Requirements:
  • Familiarity with various operating systems and platforms
  • Resourcefulness and problem-solving aptitude
  • Excellent communication skills
  • Completed computer-related course; professional certification (A+, Network+, CCNA is plus )
  • Capacity to form effective relationships with users
  • Strong communication skills, both verbal and written
  • Works well in a team environment
  • Effective time management and multitasking skills
  • Strong organizational skills with an ability to prioritize tasks
  • Proven ability to work well under pressure and meet all deadlines
  • Strong analytical and problem-solving skills
  • Strong technical understanding and ability to learn new programs quickly
  • Self-motivated, energetic and able to adapt quickly to change
  • Willingness to work a flexible schedule
QualificationsTo perform this job successfully, an individual must be able to perform each essential duty satisfactory. The requirements listed below are representative of the knowledge, skill, and/or ability required. Ability to work remotely on VPN environment to troubleshoot urgent reported issues.Supervisor ResponsibilityThis job has no supervisory responsibility;Education or ExperienceCollege education with 2-4 years of experience; or equivalent on education and experience.Quick Apply
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