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Customer Account Representative I-CAN - Jobs in Peterborough, ON

GM Financial
Job LocationPeterborough, ON
EducationNot Mentioned
SalaryNot Disclosed
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull Time

Job Description

Overview:OverviewWe are looking for people who want to embark on a career journey where you feel like you belong, you are satisfied at work, and you are using your skills to create a positive impact. Our goal is to create remarkable customer experiences from the moment you engage a customer. Even if you’ve never worked in customer service, you’ve certainly been a customer.If you consider yourself a team player, solutions-driven, a strong communicator and have a heart and mind for service; apply to be a part of the GM Financial Team.What You’ll Be Doing:

  • Make outbound and take inbound calls to service past-due customer accounts
  • Actively listen to our customers and offer solutions to resolve customer accounts while providing a remarkable experience
  • Strive to outperform expectations with a positive and fun attitude in a team environment
  • Engage in continuous learning opportunities
What We Offer:
  • Excellent Health, Vision and Dental Benefits
  • Bi-lingual Pay Differential if you’re fluent in Spanish or French
  • Company Match program for RRSP contributions
  • Generous Paid Time Off (personal, vacation, sick, paid holidays)
  • Casual Dress Code
  • Dynamic relationships between teams and leadership
  • Quarterly Volunteer Opportunities
  • Quarterly Bonus Opportunities
  • Hybrid work schedule offered after training period; ability to work a portion of your week from home
Starting salary: $20.00/hourSee below for full job description duties and requirements:Responsibilities:Job SummaryCustomer Account Representatives are responsible to make outbound calls and take inbound calls to resolve delinquent accounts while providing a remarkable customer experience. This team member has contact with customers, other Company departments, Vendors and outside agencies.Job Duties
  • Make outbound and take inbound calls in a professional manner while keeping and improving customer relations
  • Execute day-to-day strategies and actively contribute to center performance objectives
  • Proactively support goals and objectives that positively impact GM Financials strategic alignment to create a customer for life
  • Ensure actions are in compliance with company policies and laws
  • Initiate contact with customers, authorized third parties and vendors to resolve accounts
  • Maximize productive time by utilizing effective time management skills
  • Accurately and efficiently document collections and servicing activity in the appropriate system of record
  • Utilize collection tools appropriately
Perform other duties as assignedQualifications:Qualifications
  • Ability to handle multiple tasks and deadlines
  • Ability to maintain effective working relationships and interact collaboratively with internal and external customers
  • Ability to use appropriate analysis, judgment and logic when solving problems and making decisions
  • Detail oriented with accurate data entry skills
  • Ability to negotiate effectively and apply effective questioning and listening skills
  • Good verbal and written communication skills
  • Ability to maintain confidentiality
  • Commit to continuous improvement of business, customer and employee environments
Education
  • High School Diploma or equivalent required
Experience
  • 0-2 years previous experience in collections or finance; experience performing general office duties preferred
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