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Customer service representative – Loyalty - Mobility (Outbound calls) - Jobs in Peterborough, ON

Nordia
Job LocationPeterborough, ON
EducationNot Mentioned
SalaryNot Disclosed
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull Time

Job Description

Overview:Are you interested in a career that allows you to work from home At Nordia, its possible! In addition to growing your career in the comfort of your own home, you will have the opportunity to join a friendly and dynamic team, even from a distance. You will benefit from job security, a wide range of social benefits, all the support you need, and much more!As part of our Mobility Outbound team in Peterborough, youll use your relationship-building skills to connect with our long-term residential and small business customers. They want a new phone You find out what theyd love and show them how easy you can make it theirs. Theyre worried their bill might become too expensive You explore all possible price options and find a plan theyre comfortable with. If they can benefit from an additional promotion, new product, or service offer, youll find the solution for them.What we offer:

  • Competitive base salary of $20.19 (includes a $3.25 premium per hour worked);
  • Performance-based incentive;
  • Hourly premium for weekend hours;
  • Fully-paid professional training and all the support to help you reach your potential;
  • Complete benefits plan after 6 months of service, including:
    • Comprehensive insurance (medical, dental, and life insurance);
    • Great discounts on telecommunications products and services.
  • Available to work full time according to the following schedule:
    • Monday through Friday: 10am till 8pm EST;
    • Saturdays: 10am till 6pm;
    • Sundays: 10am till 8pm;
  • This position offer the possibility to work from home, but you can also work on-site according to your preference.
    • Eligibility criteria:
      • Must have a minimum of 25 MBPS high speed internet;
      • Must have a secure space and not be disturbed during your shift.
      • Candidates must reside near the Nordia Peterborough centre to be able to come to pick up their equipment before the training or travel there, if necessary.
Responsibilities:As a Customer service representative, you will:
  • Make outgoing calls to ensure customer satisfaction towards their current communication products;
  • Enhance trust and loyalty towards the brand by providing a meaningful connection with the client;
  • Promote complementary solutions with added-value according to the clients needs.
Qualifications:
  • Excellent interpersonal skills – You must provide a remarkable customer service experience that secures and expands the ongoing business relationship with the client;
  • Previous experience in a sales environment, an asset.
  • Ability to perform various tasks simultaneously in a fast-paced environment;
  • Proficiency in problem-solving and decision making;
Training start date: October 31stWhy NordiaAt Nordia, people are truly at the heart of our business and our top priority is to provide a challenging and rewarding environment for our employees, with a total compensation package that is among the most competitive in the industry. Our employees confirm this: According to the most recent 2021 internal survey, our employees confirm it: 86% of them would recommend Nordia as an employer to their family and friends!In addition, we were recently recognize by Waterstone as one of Canada’s Most Admired Corporate Cultures for the second time in a row in 2021, and received a Dunamis Award recipient for our excellence in human resources.#MPQuick Apply
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