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| Job Location | Peterborough, ON |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Full Time |
v Provides important visual cues for guests that make a positive first impression E.g. wearing proper career wear that is clean and neatly pressed, maintaining a clean parking lot/exterior and a clean and inviting dining roomv Follows the guaranteed Always Fresh procedure to ensure coffee and products are always fresh and always accuratev Delivers consistent and outstanding guest service through friendly attitude, attentive behaviour and strong product knowledgev Enhances the guest experience by following the S.E.T. Principles: Smile, Eye Contact, Thank Youv Uses proper procedures to ensure the accuracy of every order for every guest E.g. repeating guest’s order when it is presented to them, using H.O.T.R.O.D.S. at drive-thru and marking hot beverage lidsv Ensures every guest receives a prompt and warm greeting within 5 seconds at front counter and drive-thruv Maintains speed of service targets by working efficiently with a sense of urgency to fill orders and meet guests’ needsv Promptly executes service recovery for any guest concerns or complaints by making it right with the guest, regardless of involvement in the issuev Listens carefully to guests and apologizes for the experience in the case of a complaintRestaurant Operationsv Follows all Operations standards and guidelines for preparation of products according to training and instructional materials providedv Prepares all products as required, following the order monitor to ensure the accuracy of every orderv Communicates showcase and product needs to ensure proper product availability for guestsv Regularly takes temperatures of the required products and records in the Time & Temperature LogPolicies & Proceduresv Follows all restaurant policies, procedures and standardsv Maintains the front counter and drive thru area by keeping it clean, organized, stocked and ready for rush periods in the restaurantv Follows proper hand washing techniques and all sanitation guidelines; completes all sanitation tasks as outlined by the Restaurant Manager or Restaurant OwnerHealth & Safetyv Works in compliance with occupational health and safety legislationv Knows, understands and follows safe work practices and proceduresv Uses or wears personal protective equipment or clothing as requiredv Reports all injuries/illnesses, accidents, unsafe conditions, security incidents and any contravention of health and safety legislation, policies and procedures to the Restaurant Manager or Restaurant OwnerDoes not operate any equipment, machine, device or thing, or otherwise work in a manner that willJob Types: Full-time, PermanentSalary: Up to $15.00 per hourAdditional pay: