Programs Support Technician - Jobs in Peterborough, ON

Job Description

Do you have an interest in supporting stewardship efforts to ensure natural resources are conserved and managed in a sustainable manner If so, consider bringing your strong communication, customer service and organizational skills to this position at the Ministry of Natural Resources and Forestry.The Ontario Public Service (OPS) is committed to being an employer of first choice, creating a positive and inclusive work environment.We offer:

• a defined benefit pension plan
• maternity and parental leave top-up benefits which includes adoptive parents
• comprehensive health plan
• life and disability insurance
• flexible work arrangements
• collegial and professional work culture
• career growth and development opportunities across multiple business areas
• on-the-job training to support your success in the role

Please Note: These positions are located at 300 Water Street in Peterborough, however, alternate work arrangements may be available, based on operational feasibility.OPS Commitment to Diversity, Inclusion, Accessibility, and Anti-Racism:We are committed to build a workforce that reflects the communities we serve and to promote a diverse, anti-racist, inclusive, accessible, merit-based, respectful and equitable workplace.We invite all interested individuals to apply and encourage applications from people with disabilities, Indigenous, Black, and racialized individuals, as well as people from a diversity of ethnic and cultural origins, sexual orientations, gender identities and expressions.Visit the OPS Anti-Racism Policy and the OPS Diversity and Inclusion Blueprint pages to learn more about the OPS commitment to advance racial equity, accessibility, diversity, and inclusion in the public service.We offer employment accommodation across the recruitment process and all aspects of employment consistent with the requirements of Ontarios Human Rights Code. Refer to the "How to apply" section if you require a disability-related accommodation.What can I expect to do in this roleIn this role, you will:

• support the delivery and implementation of the ministrys incentive and granting and education programs in accordance with provincial policy and standards;
• provide administrative support in screening and reviewing applications, recording, analysing and maintaining data, liaising with program stakeholders and providing quality customer support;
• ensure that clients receive the necessary information to understand the programs eligibility requirements and focus on land and resource stewardship and sustainability.

How do I qualifyInterpersonal and communication skills:

• You have the demonstrated ability to respond effectively to inquiries from staff, clients, service providers and stakeholders.
• You have the proven ability to use tact and diplomacy to effectively manage client complaints, resolve issues and defuse potentially contentious situations when working with internal and external stakeholders and irate clients.
• You have the ability to communicate program standards and requirements to participants, partners and other stakeholders.
• You have the ability to draft materials such as correspondence, education materials and reports that effectively describe findings and facilitate understanding of complex materials to non-technical recipients.

Analytical, organizational and judgment skills:

• You have the ability to screen applications for eligibility, completeness, accuracy and compliance with program, policies, standards and accepted resource management and ecological principles/practices.
• You have the ability to analyze background information, recommend options and provide sound input and advice.
• You have the ability to maintain accurate and organized records and ensure the quality and integrity of data and databases.
• You have the ability to coordinate workshops and examinations and manage information.
• You can take initiative and work independently.

Technical knowledge and skills:

• You have an understanding of natural resource management and ecological principles and practices associated with responsible land stewardship, education and sustainable resource management.
• You have general knowledge of the intent and objectives of the ministrys tax incentive programs, granting programs, wildlife management programs and education programs.
• You are proficient with Geographical Information Systems and database, word processing, spreadsheet and email software.

Additional Information:Address:

• 2 Permanent, 300 Water St, Peterborough, East Region
• 1 Temporary, duration up to 4 months, 300 Water St, Peterborough, East Region
• 1 Temporary, duration up to 7 months, 300 Water St, Peterborough, East Region

Compensation Group: Ontario Public Service Employees UnionUnderstanding the job ad - definitionsSchedule: 3-ACategory: Lands and ResourcesPosted on: Wednesday, November 2, 2022Note:

• N-NR-189992/22(4)

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