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| Job Location | Pickering |
| Education | Not Mentioned |
| Salary | Not Mentioned |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent |
Position: Bilingual CSR - Hybrid Location: PickeringOur client located in Pickering, ON is hiring a French Bilingual CSR to join their team. They offer great compensation, benefits, vacation, and education reimbursement! Are you motivated by challenge and have a technical aptitude Are you skilled at resolving inquiries and providing top-notch assistance If so, this could be your next career move! In this role, you #39;ll be the first point of contact for our valued customers, taking orders, following up on questions and coordinating between sales, shipping and the client. If you have excellent communication skills and a desire to be part of a dynamic team, we encourage you to apply and help us provide outstanding service to our clientele. Join us in making every interaction a positive one! Roles and Responsibilities: - Manage customer orders and assist our French-speaking customers - Handle order placement, errors, and cancellations - Resolve customer inquiries promptly - Maintain low backlogs and monitor open orders - Provide product information and support to customers and Field Service Representatives - Resolve product malfunctions and handle returns - Collaborate with various teams and departments for issue resolution and accurate information dissemination - Support team and department goals, provide backup as needed - Promote the use of Distributor Web Portal - Manage item maintenance and resolve order issues promptly - Document and log order-related information accurately - Handle credits, debits, and paybacks in a timely manner - Attend training and complete required courses - Collaborate with Customer Service Supervisor to maintain a high level of service - Assign Field Service Representatives to support outside sales requests - Manage requests for configurable or custom products - Provide training on E-Tools to distributors Requirements: - Post secondary school, at least a two-year program - CET in the electrical discipline; strong technical knowledge an asset - Electricity 101 is a definite asset - 6 months to 1 year of related experience and/or training; or equivalent combination of education and experience - Bilingual in both French and English - Ability to go on-site for 2 weeks of training and afterwards work a hybrid model (3 days on-site) If this sounds like you, please email your Word Resume to Lori-Lynn Wright at lwright@quantum.ca or 416-940-2871. REFER A PERM HIRE AND EARN UP TO $1,000! For more details, click here. OUR VIRTUAL DOORS ARE OPEN! We #39;re also bringing the interviews to you by various web applications, virtually! Contact us today for your next opportunity.