Stadium Gaming Supervisor-PCK - Jobs in Pickering

Job Description

TitleGaming Host SupervisorLocationPickering Casino Resort, Pickering, ONDepartmentTable GamesCompany Overview One Toronto Gaming is a Partnership formed by Great Canadian Gaming Corporation(TSX:GC) ( #39;Great Canadian #39;) and Brookfield Business Partners L.P. (NYSE:BBU)(TSX:BBU.UN) ( #39;Brookfield Business Partners #39;) (together the “corporate Partners”) to operate certain gaming facilities in the Greater Toronto Area (the #39;GTA Bundle #39;). The GTA Bundle is the largest award by the OLG as part of the modernization of its casino operations. In 2016, its three former facilities, OLG Slots at Woodbine, OLG Slots at Ajax Downs and Great Blue Heron Casino generated gross gaming revenue of over $1 billion. These facilities now have a combination of over 5,400 slot machines, 160 live table games and employ more than 2,800 team members. The Partnership brings considerable gaming, urban redevelopment and hospitality expertise to the operations and is strategically repositioning the GTA Bundle. This development (subject to ongoing approvals) and modernization will include integrated property expansions that will enhance the gaming offerings to service the GTA market. It will also include leading world-class amenities consisting of state-of-the-art conference facilities, hotels and premier entertainment venues.Position SummaryUnder the general direction of the Table Games, this position will be responsible for bringing energy and excitement to our stadiumamp; hybrid games, building loyalty with our patrons, maximizing the service in the Stadiumamp; Hybrid Games area, participating in promotional activities and events, and delivering a professional and exceptional level of customer service. This role will interact and partner with our Executive Hosts, Gaming Hosts, Leadership Team Members, and patrons on a regular basis. Above all, the Gaming Host Supervisor will provide a true and unique entertainment value to our patrons in the Stadiumamp; Hybrid Game areas by creating a buzz and real excitement.Key Responsibilities:Provides fun and exciting customer service to guests choosing to play on Stadiumamp; Hybrid Games;Responds professionally to all guest inquiries and requests;Engages in conversation with guests and creates loyalty by providing personalized guest experience;Demonstrates strong ability to improvise and provides entertainment value to guests;Using a live microphone, will attract attention to the Stadiumamp; Hybrid Game areas, enticing guests to join in the fun;Build on excitement of patrons, celebrating wins with genuine enthusiasm;Participate in special promotions as assigned, which may include working in costumes specific to the promotion or event;When necessary inform the Slot Technical team of any issues with the functioning of the Stadiumamp; Hybrid Game areas to ensure the games are operational;Other duties as assigned by the Table Games Management Team or delegate.Education and Qualification Requirements:2-3 years Customer Service experience in the entertainment or gaming industry preferred;Proven ability to communicate clearly and in a professional manner while injecting enthusiasm into your audience;Position DescriptionExperience utilizing a live microphone to communicate and entertain in front of groups between 3-18 people, possibly more;Must be detail oriented with the ability to watch and engage in conversation, multiple players in a live action environment;Strong ability to focus and not be distracted by activities around the live Stadiumamp; Hybrid Game play areas;Comfortable and able to easily adapt to new technology;Ability to sustain high levels of energy individually and cascading into the crowd in real time;Former experience in live stage theatre, or hosting entertainment venues preferred;Experience working with team members or independently in a live entertainment environment.Ability to multi-task and work under pressure in a fast-paced environment;Fast paced with multiple priorities, action and excitement; exposure to some conflict, distress and noise;Must be embracing of dressing in costumes in line with various promotions;Standing for extended periods, must be able to bring liveliness to the area through flair movements and energetic movements;Ability to obtain registration as a Category 2 Gaming Assistant with the Alcohol and Gaming Commission of Ontario.Work Environment ConsiderationsFast paced with multiple priorities, deadlines and deliverables; exposure to some conflict, distress and noise;Standing for extended periods of time;This role requires a flexible schedule that adapts to the business needs of a 24 hour operation; will have non-traditional work hours including evening and weekend shifts.Special Working ConditionsOur reputation is of paramount importance. As such, we will conduct our business in an ethical and professional manner. Every team member will be obliged to understand and follow all the policies outlined in our Corporate Ethicsamp; Conduct Manual and will disclose any irregularities or wrongdoing in accordance with the Company’s Whistleblower Policy.The Company is committed to sound internal control policies and practices. Every team member will follow the internal control practices required of their position and department.Compliance RequirementsEvery team member must comply with all requirements of the Corporate Ethicsamp; Conduct Manual and with all other corporate policies communicated to the employee.Every team member will be familiarized with the business process documentation and internal control objectives related to their position, and how their job description aligns with specific internal control activities for which they are responsible.Adhering to all company and regulatory policies as they relate to functions of the position.Licensing and Certification RequirementsPermanent employment is dependent upon the authorization and continued approval of Provincial regulatory bodies. New team members will complete an application and will begin work after regulatory approval is granted. Existing team members will reapply as necessary, and continuing work will be dependent upon successful renewal.For positions that require additional certification, the appropriate level of certification must be maintained.

Same Posting Description for Internal and External Candidates

Who we are!GREAT ENTERTAINMENT. GREAT PEOPLE. GREAT INVESTMENT. GREAT CANADIAN.Since our inception in 1982, Great Canadian has grown to be one of the largest and most dynamic gaming and entertainment companies in Canada. With 25 properties across Ontario, British Columbia, Nova Scotia, and New Brunswick, our facilities include over 16,000 slot machines, 575 table games, 71 dining amenities and over 500 hotel rooms. Working closely alongside our crown agency partners, our team of 9,500 strive to offer the very best gaming, entertainment, dining, and hospitality experiences.Our Vision is to be the leading gaming, entertainment, and hospitality company in our chosen markets by providing superior entertainment value and exceptional experiences.Our Mission is to provide outstanding experiences to our guests, rewarding opportunities for our team, and superior value to our shareholders.What #39;s in it for you

• We have an inclusive and collaborative working environment that encourages creativity, curiosity, and celebrates success!
• We provide you with the tools and technology needed to delight your clients!
• You #39;ll get to work with and learn from diverse industry leaders, who have hailed from top organizations around the world.
• Freedom to Innovate: supports new and better ways to be successful.
• Be your Authentic Self: environment that values diversity as a source of strength.
• This isn #39;t your typical #39;corporate #39; job. We work hard and we have fun!

The only thing we don’t play games with…..is your career!Great Canadian Entertainment is committed to promoting an inclusive, accessible environment, where all employees and customers feel valued, respected, and supported. We are dedicated to employing a workforce that reflects the diversity of our communities in which we live and serve.Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, or disability.Please note that due to the volume of applications, only those under consideration will be contacted for an interview.Thank you for your interest in Great Canadian Entertainment!