Assistant Manager Member Service - Ponoka - Jobs in Ponoka Alberta

Job Description

Posting Closes: July 2, 2025 at 4:00 pm MSTEmployment Status: Full-time (37.5 hours per week based on branch operating hours)Servus is growing! We are currently looking for an Assistant Manager Member Service at our Ponoka branch.Servus Credit Union is Alberta #39;s largest member-owned credit union, known for building strong, resilient communities by helping our members feel good about their money. One of Canada #39;s Best Managed Companies for 20 consecutive years and ranked as one of the top banks in Canada on Forbes World #39;s Best Banks list for two years in a row, we are a team of smart, gutsy and driven individuals.As the Assistant Manager Member Service your primary goal is to lead and coach our Member Service Representatives on the frontline. You support them so that they can identify our members needs and recommend, refer, or provide products and services that enhance their financial fitness. You and your team have the opportunity to make the best first impression for our members when they walk in the door!More specifically, the scope of your responsibilities will include, but are not limited to:

• Motivating and coaching employees to find opportunities to reimagine our member #39;s financial fitness
• Being proactive in pursuing new business opportunities
• Solving problems quickly by analyzing the situation and provide necessary follow up
• Adhering to policies, procedures, and loss prevention guidelines to mitigate risk of loss
• Providing support, guidance, and training to all employees as necessary to ensure performance improvement and cohesive teamwork
• Understanding and meeting the needs of our members by providing them with advice on appropriate products and services, and/or identifying opportunities to refer members to appropriate team members or external partner

RequirementsTo qualify, you will need proven leadership experience and the natural ability to be smart, gutsy and driven.Although not required, the following are valuable assets:

• Post-secondary education in Finance (or related studies)
• Previous retail financial experience preferred

Most importantly, we #39;re looking for candidates who align with our values. We live our values in how we do business. We #39;re not afraid to be different – in fact, we embrace our differences. We have a spirit that motivates us to give our best service to members every day. It #39;s our values that attract many people to Servus – and keep them with us. We embrace our culture and heritage, and we pride ourselves on our strong commitment to the communities we serve and our efforts to build and maintain member loyalty. If this sounds like you, then we encourage you to apply!BenefitsWorking for Servus has outstanding benefits. In addition to standard benefits like health and wellness, vacation and retirement savings programs, we also provide other important benefits such as:

• Trainingamp; Development Opportunities
• Career Advancement Potential
• Flexible work options
• Competitive Compensation including performance-based incentive pay
• Meaningful work towards individual and corporate goals
• Opportunities to get involved and give back through an employee volunteer program

For information about these benefits and more, click here. At Servus, our employees are also members. This means you #39;ll have all the benefits of being a member of the credit union including profit sharing, voting for the board of directors, and all of the services we provide … with a few additional perks!What happens nextOnly those applicants selected for an interview will be contacted. Should you require any accommodations during the hiring process, please advise us at that time. Discover a sense of belonging amongst a team of unique, authentic individuals working together to reimagine financial fitness. We value and celebrate the richness that diverse backgrounds and experiences bring to our community. Your skills, passion, and curiosity may find a sense of belonging at Servus, so even if you don’t check every box we encourage you to apply! #indh