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Inside Sales Representative - Jobs in Port Coquitlam, British Columbia

Cornerstone Building Brands
Job LocationPort Coquitlam, British Columbia
EducationNot Mentioned
SalaryNot Mentioned
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull time

Job Description

Job DescriptionPOSITION OVERVIEWThe Inside Sales Representative is responsible for providing customer support and maintaining positive customer relations while responding to problems and inquiries. This includes 1) taking and processing orders; 2) responding to customers in person, online and by phone; 3) ensuring customer satisfaction by anticipating customer needs and proposing appropriate solutions based on our product portfolio. Additionally, this successful candidate will work towards maintaining productive working relationships with internal staff, and external customers and coordinating all aspects of siding, allied, and promotional orders from receipt to delivery.RESPONSIBILITIES

  • Service customers directly by telephone, email, mail, over the counter, and in the showroom.
  • Assist customers and sales representatives with all inquiries pertaining to product, shipping, warranty, etc.
  • Support outside sales team by adopting internal processes to ensure customer satisfaction.
  • Communication with marketing and pricing department regarding customer pricing issues.
  • Product knowledge to assist dealers with part and/or install inquiries.
  • Create and manage order entries.
  • Prepare a daily schedule of orders and distribute them to branch warehouse staff.
  • Collaborate with warehouse staff when dealing with shipping errors and discrepancies.
  • Address delivery-related issues such as late shipments, shortages, and damaged products.
  • Prepare all required paperwork for freight claims and arrange for appreciate credit, or reshipment (if applicable) resulting from damaged product on shipment.
  • Handling cash, credit, and debit and processing transactions
  • Regularly communication by telephone, email, and MS Teams to various departments (Sales, Marketing, Allied, Accounting) on inquires to assist in facilitate orders for shipping and pick-up.
  • Participate in local trade shows.
  • Process credit/invoices for customers when required.
  • As required, complete other tasks given by Branch Manager.

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