NOC Analyst II - Jobs in Port Coquitlam, BC

Job Description

Are you Looking for a great opportunity to work in the ever-evolving IT Industry ActiveCo Technology Management is currently looking for a NOC (Network Operations Center) Analyst II to join our team. If you pride yourself with first-rate customer service, possess excellent interpersonal skills and are process driven, then this is a job for you!A little about ActiveCo Technology: Since 1999, ActiveCo Technology Management has reshaped IT Management by using innovative techniques to provide outstanding support services to small and medium-sized businesses across all of North America. We believe in creating an exceptional culture, with an exceptional purpose to embrace diversity and create an inclusive and collaborative work environment. Together, we work hard, we have fun, we strategize nonstop, and we never give up! If this sounds like a place you would like to work at, then read on!Our Core Values include:Extreme OwnershipPassionTeamworkContinuous ImprovementHonesty & IntegrityDiligence and ExcellenceResponsibilities:Provides advanced troubleshooting, diagnoses complex problems and implements corrective actionProvides resolution for escalated service ticketsCreate projects that are designed to either add functionality required by the company or to address ongoing network failure issuesInstalling and integrating new server hardware and applications as well as keeping an eye out for needed updatesContinually update customer’s IT documentation within internal Wiki systemCommunicate technical information to nontechnical usersAbility to work between 6:00 am and 5:00 pm in one of two shifts including the occasional after hours and weekend work when necessaryOn call rotation required for after hours emergency supportStrong desire to learn in a fast-paced environment and work within a team of like minded individualsExperience Requirements:Possess a minimum of two (2) years of experience in the resolution of issues related to desktop, servers, applications or network systems in a Windows environmentMicrosoft certification(s) – MCSA or MCITP preferredStrong troubleshooting and problem-solving skillsExcellent communication skills both written and verbalProven experience supporting Windows 7 – 10 and mobile devices (iOS / Android)Microsoft Windows Server 2012 R2 – 2019 support experience in a Domain environment (Active Directory & Exchange)Previous experience working in a ticketing system with detailed note taking skillsFunctional knowledge of LAN/WAN protocols such as TCP/IP, DNS and DHCPPrevious experience working and supporting virtualization technologies such as VMWare and Hyper-VPrevious experience on configuring and troubleshooting managed network switches and firewalls such as SonicWall and UbiquitiWhat’s in it for you We offer an attractive benefits package which features a comprehensive extended health plan, vision & dental plan, long-term disability coverage, and several other important components designed to provide financial security to you and your family. At ActiveCo, we understand that our strength comes from our skilled and dedicated employees and we work hard to support their ongoing professional development. We offer professional development with paid job skills training to support each of our employees in their pursuit of career advancement and growth.Information for ApplicantsPlease make sure you attach your resume to your email/application in a word document, or PDF formUpon receipt of your application, you will be sent a link to complete a PI survey, this needs to be completed to be considered for the positionCandidates who complete the PI Survey, and have the required skills for the role, will be reached out to in the first week of July for interviewsApply Now!ActiveCo Technology Management is committed to creating a diverse environment and is proud to be an equal opportunity employer. The above statements are intended to describe the general nature and level of work applicable to this position and are not intended to be an exhaustive list of all responsibilities, duties and skills required.Follow us on LinkedIn, Instagram, Twitter, and Facebook for ActiveCo Technology news, career opportunities, and upcoming events