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Job Location | Portage and Main |
Education | Not Mentioned |
Salary | Not Mentioned |
Industry | Not Mentioned |
Functional Area | Not Mentioned |
Job Type | Contract |
A wholly owned subsidiary of Danaher Corporation (NYSE: DHR), Aquatic Informatics (https://aquaticinformatics.com/) is a mission-driven software company that organizes the world #39;s water data to make it accessible and useful. We provide software solutions that address critical water data management, analytics, and compliance challenges for the rapidly growing water industry. Water monitoring agencies worldwide trust us to acquire, process, model, and publish water information in real time. We offer a full range of solutions, from standalone software packages for individual users, hosted software services, and enterprise-wide national systems. We serve over 1,000 municipal, federal, state/provincial, hydropower, mining, academic, and consulting organizations in over 60 countries that collect, manage, and process large volumes of water data.Aquatic Informatics is headquartered in Vancouver, Canada and has offices in the US and Australia. We value independent thinking, initiative, teamwork, a relentless pursuit of quality, a playful spirit, and a sense of humor. We like smart people - IQ and EQ - who care about the environment and want to do good in the world. If you want a meaningful role with a company that is making a real difference in one of the most important resources in the world: water, then join our energetic growing team! Help us revolutionize an industry! Aquatic Informatics is proud to be one of Danaher #39;s Water Quality companies.About the Role:The Customer Support Specialist is responsible for responding to incoming support requests through a support portal and answering the support phone line. This role includes identifying and resolving technical and software issues, managing customer expectations, and escalating issues as appropriate to product teams.Support tasks may include configuring cloud or on-premise/hosted installations of the products, answering software application questions, documenting issues/bugs, and assisting customers with software and technical issues. Additional projects to support the customer, company initiatives, and/or other department initiatives will be required as needed.This is a customer-facing role and is a key part of our front-line support, resources and services that put our customer needs first and help them succeed.What Will I Be Doing