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Customer Service Representative - Jobs in Portage and Main

Pollard Banknote
Job LocationPortage and Main
EducationNot Mentioned
SalaryNot Mentioned
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeContract

Job Description

We #39;re looking for an energetic, people-focused Customer Service Representative to join our Digital Engagement Team within our Winnipeg Head Office located at 140 Otter Street.In this role you will interact with customers through email and telephone to enhance player experience with Lottery games by answering questions, providing information, resolving technical issues, and providing flawless customer service and basic technical support.What We Offer

  • Competitive compensation
  • Profit sharing program - every role plays a part in our success!
  • Company Pension
  • Healthamp; Extended Benefits
  • Opportunities for professional development
  • Tuition reimbursement
  • Employeeamp; Family Assistance Program
  • On-Site Cafeteriaamp; Outdoor Patio
  • On Site Gym
  • A variety of committee driven employee engagement activities
  • Free Parking
  • We are one of Manitoba #39;s Top Employers for 2023
What You #39;ll Do
  • Interact with customers to provide information and to process inquiries about accounts, products and services.
  • Troubleshoot technical issues related to computer/tablet/cell phone applications according to established department policies and protocols.
  • Respond to and process inbound calls, emails and make outgoing calls.
  • Communicate with lottery winners and coordinate prize fulfillment for select promotions.
  • Provide timely feedback to the company regarding service failures or customer concerns.
  • Maintain customer confidentiality.
  • Adopt and promote company values.
  • Remain current on all new developments and procedures regarding department and company protocols.
  • Stay informed on all lottery products, promotions, and upcoming app releases in order to better serve member inquiries.
  • Work accordingly to set goals and achieve targets set.
Who You Are
  • A highly motivated self-starter with superb verbal and written communication skills.
  • A creative go-getter who dives in, takes the initiative, and sees work tasks and projects through to completion.
  • A well-rounded project and program manager with great attention to detail, accuracy, ability to organize, prioritize tasks and adapt to changing priorities.
  • A self-declaredquot;Techy quot;.
What You #39;ll Bring
  • High School diploma or equivalent, some college preferred.
  • A minimum 1 years #39; experience in a customer service role is required and contact/call center experience is considered an asset.
  • High proficiency using computers, smartphones, tablets, mobile apps, Internet, websites, with the ability to troubleshoot internet connectivity, app, device, and browser issues.
  • Advanced using the Microsoft Office Suite of programs.
  • Possesses independent judgment, discretion, and initiative in absence of specific directions from management.
  • Strong grammatical and typing/data entry skills with an emphasis on accuracy.
  • Thrives in a fast-paced, dynamic work environment and is able to work effectively and efficiently while maintaining a high level of member service.
  • Previous technical support experience is considered an asset.
Apply now by submitting a cover letter and resume outlining fit and salary to humanresources@pbl.ca.Pollard Banknote Limited is an equal opportunity employer, committed to promoting and maintaining a diverse and inclusive workforce. Reasonable accommodations are available upon request.By submitting this application, the applicant consents to Pollard Banknote Ltd. collecting, using and retaining the personal information for purposes relating to the application process and if hired, the employment relationship.Any and all personal information collected is held in the strictest confidence and in accordance with all applicable Privacy Laws.We thank all candidates that apply, however only those selected for an interview will be contacted. Employment is contingent upon a satisfactory response from a Criminal Record Search.

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