Manager - Jobs in Qualicum Beach, BC

Job Description

Position: ManagerJob Summary: Support the ongoing operations of the Shorewater Resort in Qualicum Beach including; exceptional hospitality and guest services, manage bookings, train and support staff, ensure cleanliness of units, maintain financial records for bookkeeper, and support website maintenance and online channel marketing.Reports to: Rental GroupType of Employment: Full-time, permanent, on-site ($22-26/hour depending on experience)COMPENTENCIES1. Superior relationship building and communication skills – oral and written2. Strong business acumen and thorough understanding of the tourism/hospitality industry3. Developed organization and time management skills, experience supervising others4. Demonstrated sales and marketing expertise5. Self-starter with the ability to take initiative and multi-taskDUTIES & RESPONSIBILITIESCUSTOMER SERVICE: 1. Provide high level of customer service in-person, over the phone and online2. Manage bookings, and effectively utilize and maintain all platforms for online reservations (ieBooking.com/Expedia/RezExpert)3. Check guests in/out, manage requests and concerns4. Ensure guest access and enjoyment of common property (ie. maintain laundry, lawn furniture, recycling/garbage collection, winter shoveling/salting, etc.)ADMINISTRATION: 1. Maintains appropriate records, provides information to bookkeeping2. Complete payroll and accounts payable3. Liase with Rental Group (provide quarterly reports, field individual inquires)4. Website maintenance, computer system, phone system, and general office equipment5. Conducts all business and government filings according to policy and procedure6. Website maintenanceShorewater Resort – January 2023 Page 1HUMAN RESOURCES: 1. Schedule and supervise supporting staff2. Hire and train all new staff3. Ensure ECB requirements are met and records on file are up to date4. Complete T-4’s and ROEs (with assistance from bookkeeper)HOUSEKEEPING: 1. Ensure exceptional cleaning standards are met in each room2. Manage common stock and housekeeping supplies3. Supporting housekeepers (stripping rooms, carrying laundry, stocking rooms, etc.)4. Fill in and assist cleaning team as needed5. Report to owners maintenance issue and coordinate upgrading projectsGENERAL:1. Professional with high integrity and ability to learn on the job/handle things as they arise2. Familiar with Oceanside area and things to do and see in the area, willing to participate in industry groups etc. as required3. Comfortable with the Resort site and communicating with multiple stakeholders – guests, long term tenants, owners4. Participates in Resort activities as requested, annual meetings, engagement sessions, performance reviews, etc.QUALIFICATIONSEDUCATION, TRAINING AND EXPERIENCE: 1. 5+ years of related experience2. Demonstrated customer service and use of technology and social media3. Post secondary education/training an assetADDITIONAL INFORMATION/WORK CONDITIONS1. Must be legally allowed to work in Canada2. Regular work hours to be determined, daytime hours only. Weekend work will be required.3. Valid BC Drivers License and access to a personal vehicle required4. Estimated start: March/AprilIf this role sounds interesting to you, we encourage you to apply! We recognize not all applicants will have experience in all areas. We are looking for a good fit within our organization.Our sincere appreciation to all those expressing interest in the position, however, only those applicants invited for an interview will be contacted. Thank you for your interest!We will accept applications until the position is filled. No recruiters please.Shorewater Resort – January 2023 Page 2Job Type: Full-timeSalary: From $22.00 per hourSchedule:

• Monday to Friday
• Overtime
• Weekend availability

Supplemental pay types:

• Bonus pay
• Overtime pay

Ability to commute/relocate:

• Qualicum Beach, BC: reliably commute or plan to relocate before starting work (required)

Education:

• Secondary School (preferred)

Experience:

• Retail management: 2 years (required)

Work Location: One locationApplication deadline: 2023-02-28Expected start date: 2023-04-15Quick Apply

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