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Bilingual English/French Customer Support - Work from Home - Jobs in Quebec City, QC

JPMorgan Chase Bank, N.A.
Job LocationQuebec City, QC
EducationNot Mentioned
SalaryNot Disclosed
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull Time

Job Description

Our Agents handle calls from our merchants/clients and offer options to find solutions to their inquiry. They also

  • Take ownership of each customer interaction while treating customers with respect and responding with empathy
  • Approach problems logically and with good judgment to ensure first call resolution for each customer
  • Are able to navigate multiple applications while staying engaged with our customers
  • Demonstrate personal excellence including punctuality, integrity, and accountability
  • Demonstrate extreme adaptability in a fast paced environment
  • Are required to abide by all applicable regulatory and department practices and procedures
  • Have the ability to work independently and in a team environment
Training Schedule: Formal paid training will take place. You must be available to attend virtual training for the first 4-6 weeks Monday-Friday from 8:00am - 4:30pm/ET.Work Schedule: Will vary depending on business needs. Schedule requires availability and flexibility during business hours, after hours, weekends and holidays.Qualifications
  • Minimum of one year of customer interaction or customer support experience strongly preferred, either by phone or face to face.
  • Must be willing to work in an environment that requires 100% phone-based customer interaction.
  • Proficiency with basic computer functions including mouse and keyboard usage, launching applications, conducting searches on the Internet, chat and email, and maneuvering in a Windows-based environment
  • Must be BILINGUAL English - French
  • High School Diploma or equivalent required
This position is 100% WORK FROM HOME in New Brunswick, Alberta and Manitoba - CANADA.Prerequisite for working from home:
  • Must have access to a cable broadband service provider
  • Must have a secure work area thats noise-free, behind a closed door and away from windows and security cameras
  • Must agree to ongoing home inspections with a minimum of a 15 minute notice for in-home inspections, and no prior notice for virtual inspections
  • Must have a working fire extinguisher (employee provided)
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the worlds most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants and employees religious practices and beliefs, as well as any mental health or physical disability needs.Quick Apply
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