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Bilingual French Customer Support - Work from Home - Jobs in Quebec City, QC

JPMorgan Chase Bank, N.A.
Job LocationQuebec City, QC
EducationNot Mentioned
SalaryNot Disclosed
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull Time

Job Description

Our team members are dynamic. They seek opportunities to take initiative, adjust quickly to change, have a positive attitude, and take responsibility for results. They are able to deliver great customer experience, even when handling challenging situations by offering customers alternative solutions and enhanced products. We are looking for individuals with a passion for Customer Service with the following skills:Customer Focus

  • Take ownership of each customer while empathizing and prioritizing customer needs
  • Resolve conflicts and manage customer expectations
  • Determine customer needs and provide appropriate solutions through relationship building
Communication Skills
  • Effective verbal and written communication in French and English with both external and internal customers
  • Document customer account activities thoroughly and concisely
  • Engage in interactive dialogue with customers through active listening
Problem Solving Skills
  • Approach problems logically and with good judgment to ensure the appropriate customer outcome.
  • Make appropriate decisions on behalf of the customer quickly and effectively
  • Effectively prioritize work to ensure efficiency
  • Conduct research as needed
Analytical Skills
  • Critical thinker and ability to exercise independent judgment Accuracy and attention to detail
  • Required to abide by all applicable regulatory and department practices and procedures
Computer Skills
  • Familiarity with multiple browsers, multiple tabs, window navigation and instant messenger tools
  • Fluency in Windows Operating Systems and Microsoft Office tools
Specialists receive ongoing training and development to enrich their skills and build a career at Chase.Training Schedule:Formal paid training will take place. You must be available to attend virtual training for the first 4-6 weeks Monday - Friday from 8:00am - 4:30pm/ET.Work Schedule:Work schedules will vary depending on business needs. Schedule requires availability and flexibility during business hours, after hours, weekends and holidays.Qualifications
  • Minimum of one year of customer interaction or customer support experience strongly preferred, either by phone or face to face.
  • Must be willing to work in an environment that requires 100% phone-based customer interaction.
  • Proficiency with basic computer functions including mouse and keyboard usage, launching applications, conducting searches on the Internet, and maneuvering in a Windows-based environment strongly preferred.
  • Must be BILINGUAL English - French
  • High School Diploma or equivalent required
This position is 100% WORK FROM HOME in Alberta and Manitoba - CANADA.Prerequisite for HOME BASED SPECIALISTS:
  • Must have access to a cable broadband service provider
  • Must have a secure work area thats noise-free, behind a closed door and away from windows and security cameras
  • Must agree to ongoing home inspections with a minimum of a 15 minute notice for in-home inspections, and no prior notice for virtual inspections
  • Must have a working fire extinguisher (employee provided)
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the worlds most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants and employees religious practices and beliefs, as well as any mental health or physical disability needs.Quick Apply
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