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Guest Experience Representative - Jobs in Quebec City, QC

Oxford Properties
Job LocationQuebec City, QC
EducationNot Mentioned
SalaryNot Disclosed
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull Time

Job Description

Why join usAre you looking to join an innovative, global real estate company who builds communities and connects people to exceptional places If so, we would love to tell you our story.At Oxford, our culture is truly one of a kind. Across business lines and around the world, we embrace the complex and tackle opportunities with speed and agility. We are ambitious and humble, forward looking and service-focused. We get stuff done, and have fun doing it! We take great pride in contributing to the communities where we live. We believe that what is good for the environment is good for business. Together we deliver exceptional experiences to our over 2 million daily customers.The Customer Experience Representative must ensure effective interaction with customers, staff and suppliers, and is committed to providing exceptional, professional and courteous service at all times.Responsibilities:

  • Actively seek opportunities to create excellent exchanges with customers, assist them and provide impeccable service;
  • Have knowledge of the shops and services of the center as well as the promotional activities that take place there;
  • Always keep eye contact with customers unless you have to perform a task where it is impossible to do so;
  • Assist customers by giving them information/orientation, answering their questions on site, on the phone and via the SMS messaging service;
  • Perform the sale of center gift cards, including end-of-day reports and cash balancing at the end of the shift;
  • Perform all other services mandated by customer service (loan of wheelchairs, etc.);
  • Ensure the cleanliness of the equipment that is loaned to customers as well as their workplace;
  • All other related tasks related to the position.
Qualifications:
  • Positive attitude;
  • Ability to demonstrate to provide exceptional customer service;
  • Ability to communicate effectively with customers, merchants, management center, suppliers and all center staff;
  • Ability to work in a fast-paced environment and have the ability to multi-task while maintaining a high professional level;
  • Friendly approach and solution-oriented;
  • Computer knowledge suitable for the position;
  • Be organized and have the ability to prioritize;
  • To be punctual;
  • Ability to work in a team and respect the established hierarchy;
  • Functional English required.
Labor conditions:
  • Work schedule: Depending on the malls operating hours, 20 to 37.5 hours/week depending on availability;
  • Ability to stand during work hours;
  • Designated parking for free employees.
Our story:Oxford Properties Group (“Oxford”) is a leading global real estate investor, asset manager and business builder. It builds, buys and grows defined real estate operating business with world-class management teams. Established in 1960, Oxford and its portfolio companies manage approximately C$70 billion of assets across four continents on behalf of their investment partners. Oxford’s owned portfolio encompasses office, logistics, retail, multifamily residential, life sciences and hotels; it spans more than 150 million square feet in global gateway cities and high-growth hubs. A thematic investor with a committed source of capital, Oxford invests in properties, portfolios, development sites, debt, securities and real estate businesses across the risk-reward spectrum. Together with its portfolio companies, Oxford is one of the world’s most active developers with over 100 projects currently underway globally across all major asset classes. Oxford is owned by OMERS, the Canadian defined benefit pension plan for Ontarios municipal employees.For more information on Oxford, visit www.oxfordproperties.comOMERS is committed to having a workforce that reflects the communities in which we live and work. We are an equal opportunity employer committed to a barrier-free recruitment and selection process. At OMERS inclusion and diversity means belonging. How we create a sense of belonging is through our employees and our vast network of Employee Resource Groups. Whether you are passionate about gender, pride, or visible minorities, we have groups that are focused on making a difference in all of our lives.Vaccination PolicyAt OMERS and Oxford the office or worksite is our primary place of work. We are committed to providing work environments which promote the health, safety and well-being of all employees in accordance with public health regulation and guidance. Accordingly, employees are required to provide evidence of full vaccination or have an approved exemption.Quick Apply
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