Hirejobs Canada
Register
Auckland Jobs
Canterbury Jobs
Northland Jobs
Otago Jobs
Southland Jobs
Tasman Jobs
Wellington Jobs
West Coast Jobs
Oil & Gas Jobs
Banking Jobs
Construction Jobs
Top Management Jobs
IT - Software Jobs
Medical Healthcare Jobs
Purchase / Logistics Jobs
Sales
Ajax Jobs
Designing Jobs
ASP .NET Jobs
Java Jobs
MySQL Jobs
Sap hr Jobs
Software Testing Jobs
Html Jobs
IT Jobs
Logistics Jobs
Customer Service Jobs
Airport Jobs
Banking Jobs
Driver Jobs
Part Time Jobs
Civil Engineering Jobs
Accountant Jobs
Safety Officer Jobs
Nursing Jobs
Civil Engineering Jobs
Hospitality Jobs
Part Time Jobs
Security Jobs
Finance Jobs
Marketing Jobs
Shipping Jobs
Real Estate Jobs
Telecom Jobs

IT Service Operator Bilingual French and English - Jobs in Quebec City, QC

Hornetsecurity
Job LocationQuebec City, QC
EducationNot Mentioned
SalaryNot Disclosed
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull Time

Job Description

Fluent in EN and FR Read further!IT Service Operator Bilingual French and EnglishFor our location in Montréal (Quebec H2G 2J6) we are looking for a IT Service Operator (FR and EN) for 40 hours/week to start immediately or as soon as possible.Your Job

  • You communicate with customers in French and English through a variety of channels to assist them in diagnosing problems and to guide them in solving issues about our services and products.
  • You create support tickets and process them to final resolution.
  • You remain alert to messages from the incident notification system and inform the response team when incidents arise.
  • You are responsible for the initial assessment of reported incidents to assign the most appropriate priority level to new tickets.
  • You escalate issues and tickets so that they may be considered for immediate action, based on possible impact or SLA terms.
  • You oversee the basic monitoring of infrastructure and services.
  • You help in user education.
  • You interact with other teams to provide a comprehensive and high-quality support.
  • You work in a 24/7 shift system with a great planning reliability. Depending on the shift there are attractive bonuses and compensation days.
Your Profile
  • You have a technical Degree (BAC/DEC) in a technology discipline and/or an equivalent combination of education and related experience.
  • You have experience in the area of IT support.
  • You have a good understanding of IP Networking and protocols such as SMTP, DNS and HTTP.
  • You have had mail server / email flow exposure and have a clear understanding as well as experience of mailflow.
  • You are conversant with Linux – that is a plus.
  • You bring excellent written and verbal communication skills and you like working on the phone.
  • You are customer focused – must have good people skills, be friendly and helpful.
  • You are fluent in English and French - any other language is a plus.
  • You are a team player and have inter-personal skills.
Your Benefits
  • Additional Sick Leave & Public Holidays.
  • Collective Insurance Plan.
  • Way to Work Goodie.
  • Health & Wellness Fund.
  • Free space for innovation and independent action.
  • Short decision paths and flat hierarchies in an open work atmosphere.
  • Personal and professional development opportunities.
  • Attractive and performance-related compensation.
  • No dress code – you can come to work as you like.
  • Delicious coffee, tea and fresh fruit every day for free.
  • Free Book Policy – we will order your reference books.
  • Regular pizza meetings for an interdisciplinary exchange.
  • Unlimited contracts.
  • Fast growing international company with a promising future and no limits to growth in your professional career.
Do you want to help shape the growth and success of the Hornetsecurity Group Then apply now with
  • Your CV in english as PDF document.
  • Your earliest starting date and your salary expectation.
Art der Stelle: VollzeitQuick Apply
  • Terms & Conditions
  • New Privacy
  • Privacy Center
  • Accessibility
For Job Seekers
  • Browse Jobs
  • Advanced Job Search
  • Emplois Quebec
For Employers
  • Post a Job
Stay Connected

APPLY NOW

IT Service Operator Bilingual French and English Related Jobs

© 2021 HireJobsCanada All Rights Reserved