Supervisor, Amusement Park - Jobs in Quebec City, QC

Job Description

Why join usAre you looking to join an innovative, global real estate company who builds communities and connects people to exceptional places If so, we would love to tell you our story.At Oxford, our culture is truly one of a kind. Across business lines and around the world, we embrace the complex and tackle opportunities with speed and agility. We are ambitious and humble, forward looking and service-focused. We get stuff done, and have fun doing it! We take great pride in contributing to the communities where we live. We believe that what is good for the environment is good for business. Together we deliver exceptional experiences to our over 2 million daily customers.Nous sommes actuellement à la recherche dun superviseur pour le MegaParc aux Galeries de la Capitale. Relevant du gestionnaire, le candidat supervisera les opérations au quotidien du parc damusement en encadrant et conseillant les représentants du service à la clientèle du Parc, les opérateurs de manège et chef déquipe. Le superviseur est également responsable du maintien et de lamélioration de lexpérience client en assurant la formation et le respect des pratiques et des politiques établies.Responsabilités:Service à la clientèle

• Accueillir les visiteurs et répondre à leur questions.
• Augmenter la satisfaction du client par la construction et le maintien de solides relations à travers un suivi opportun sur les préoccupations des occupants.
• Sassurer que tous les équipements fonctionnent avec une efficacité maximale en mettant en Å“uvre des procédures de fonctionnement claires et concises.

Comptabilité

• Assurer la réalisation précise et en temps opportun de la réconciliation des ventes.
• Coder toutes les factures aux comptes appropriés et soumettre pour approbation et traitement.
• Superviser la préparation du rapport de dépôt bancaire.

Gestion des ressources humaines

• Rapport direct de représentants du service clients

Parc dAmusement:

• Gérer le person

We are currently looking for a Supervisor for Mega Parc at La Capital. Reporting to the Manager, the candidate will oversee the day to day operation of the Amusement Park by providing supervision and guidance to the Amusement Park Guest Services Representatives, Ride Operators and Team Leader. The Supervisor is also responsible for maintaining and improving the guest experience by ensuring efficient training and compliance with established practices and policies.Responsibilities:Customer Service

• Greet visitors and answer queries.
• Increase customer satisfaction by building and maintaining strong relationships with our visitors through timely follow-up on occupant concerns.
• Ensure all equipment operates at maximum efficiency by implementing clear and concise operating procedures.

Accounting

• Ensure the accurate and timely completion of sales reconciliation.
• Code all invoices to the appropriate accounts and submit for approval and processing.
• Oversee the preparation of bank deposit report.

People Management – Direct Report of Amusement Park Guest Service Representatives

• Manage staff within area of responsibility by fostering and maintaining positive labor relations, providing regular feedback and assisting with training needs.
• Provide guidance and resources to develop staff to be empowered within their roles, the department and the organization.
• In accordance with the Assistant Manager, responsible of hiring.
• Responsible for performance review of all team members that reports directly.

Administrative support

• Responsible for Amusement Park Guest Services Representative team, Ride Operators and Team Leader Pay Roll and tracking of vacation record.

Qualifications:

• Completion of High School Diploma.
• Enrolled in business or hospitality management course.
• 3 to 5 years of industry or related experience.
• Strong interpersonal skills.
• Excellent communication skills both written and verbal in English and French.
• Ability to prioritize tasks and achieve departmental goals under minimal supervision.

Our story:Oxford Properties Group (“Oxford”) is a leading global real estate investor, asset manager and business builder. It builds, buys and grows defined real estate operating business with world-class management teams. Established in 1960, Oxford and its portfolio companies manage approximately C$70 billion of assets across four continents on behalf of their investment partners. Oxford’s owned portfolio encompasses office, logistics, retail, multifamily residential, life sciences and hotels; it spans more than 150 million square feet in global gateway cities and high-growth hubs. A thematic investor with a committed source of capital, Oxford invests in properties, portfolios, development sites, debt, securities and real estate businesses across the risk-reward spectrum. Together with its portfolio companies, Oxford is one of the world’s most active developers with over 100 projects currently underway globally across all major asset classes. Oxford is owned by OMERS, the Canadian defined benefit pension plan for Ontarios municipal employees.For more information on Oxford, visit www.oxfordproperties.comOMERS is committed to having a workforce that reflects the communities in which we live and work. We are an equal opportunity employer committed to a barrier-free recruitment and selection process. At OMERS inclusion and diversity means belonging. How we create a sense of belonging is through our employees and our vast network of Employee Resource Groups. Whether you are passionate about gender, pride, or visible minorities, we have groups that are focused on making a difference in all of our lives.Vaccination PolicyAt OMERS and Oxford the office or worksite is our primary place of work. We are committed to providing work environments which promote the health, safety and well-being of all employees in accordance with public health regulation and guidance. Accordingly, employees are required to provide evidence of full vaccination or have an approved exemption.Quick Apply

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