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| Job Location | Quebec City, QC |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Full Time |
Quebec, QCFull-timeWork closely with internal team members to provide “best case” solutions for customers. Provide excellent remote customer service. Must be able to work independently, under high-pressure, deadline sensitive time frames and be able to resolve a variety of complex requests. The relationship is such that we provide support and direction outside of regular business hours to our VIP customers.ResponsibilitiesProvide excellent customer service and product knowledge within the Technical area of Telecommunications both hardware and software.Assist with technical areas of sales, support and product implementations.Work closely with internal team members to provide “best case” solutions for customers.Provide Technical Support on minor and major system problems.MAC (moves, adds and changes).Support Sub-Contractors.Completion of supporting documentation.On-Call and overtime may be required.Requirements & Skills1 – 3 years’ experience, in networking, telecommunication and or VOIPExcellent interpersonal skills and customer service techniques.Self-motivated and outstanding work ethics.Call center implementation and service experience an asset.Superior knowledge of telecom, datacom, IP and related technologies and applicationsHas a logical mind and can work well under pressureEnergetic and self-motivated with a passion for the customerPreferred Assets3 years working in telecommunications industryCollege degree or equivalent experienceExcellent communication skillsGood command of French & English language both written and verbalIf interested, please send resume to humanresources@connexservice.ca.