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Job Location | Queensland Downs |
Education | Not Mentioned |
Salary | Not Mentioned |
Industry | Not Mentioned |
Functional Area | Not Mentioned |
Job Type | Contract |
The story of STARS begins over 35 years ago, it #39;s impossible to share with you all the amazing work that goes on each day and to tell you about the incredible people that work here. Watch the video below to learn more about STARS as you begin to explore this amazing opportunity within our organization, you have to be great to work here, we can #39;t wait to meet you - https://youtu.be/B8P0N18WWjoSTARS is looking for an experienced Information Technology leader who excels at leading technical delivery teams in a 24x7 operational environment.Is this challenge for youEvery day, STARS answers over 100 requests for emergency assistance. Making that possible is the STARS Emergency Link Centre (ELC), a state-of-the-art communications and dispatch hub located at our Calgary base. The STARS ELC handles calls for critical patients across Western Canada. In addition, they provide Emergency Management support for clients across Canada for our STARS VIGILANT services. We make use of Computer Aided Dispatch (CAD) systems, advanced geographic information system (GIS) mapping, radios, telephones, satellite links and Virtual Care/Video calls to connect the right individuals on every call. As Manager, IT Critical Operationsamp; Applications you will be responsible for the technologies that underpin the STARS ELC. This includes managing a team of individuals and external vendors who directly implement and support these systems, and also having a vision and strategy for how these technologies will evolve and support the operation. Additionally, this role will have a wider accountability to support the overall portfolio of applications that the STARS Operations uses more broadly. The successful candidate will have a strong track-record of leading technical delivery teams in a 24x7 operational environment. This must be supported by an individual who has strong interpersonal and communication skills, a demonstrated ability to build relationships across multi-disciplinary teams and communicate key messages and recommendations to all levels of our organization. This role requires a self-motivated individual who enjoys managing multiple priorities, with a passion for problem-solving through innovation.The STARS’ ELC is a high-intensity, technology dependent support environment encompassing high availability, critical operational systems.Reporting to the Director of Information Technology, the Manager IT Critical Operations and Applications will ensure this mission critical environment’s day to day cadence needs to be balanced with the ability to think more broadly to build plans and roadmaps for business enablement through technology. Supporting the business as STARS looks to adopt industry standard software as a service system and the process simplification work that goes along with that adoption. Your ability to operate in a highly sensitive data environment and to drive the appropriate implementation of policies and procedures with-in systems to support privacy and security obligations of the organization.Do you have what it takesA Proven Operational Leader: Demonstrated expertise in operating in a 24x7 high availability, high consequence environment. Strong Leadership Skills: Demonstrated leadership experience in leading technical teams through change with a strong results orientation. Ability to seek different perspectives to enable problem solving and team development. Leads with passion and purpose. Entrepreneurial Spirit: You are a self-starter with a curious and tenacious nature; you actively seek out change through critical questioning, innovation, service, and continuous improvement.Outstanding Communication and Collaboration: Strong presentation skills, confidence in your analysis and open-minded approach to influence decision-making coupled with the ability to make complex topic understandable to non-technical leaders and team-members. A Champion for Continuous Improvement: You look for opportunities to enhance the capabilities of our technology team and engage leadership to understand next generation technology needs.Overall ResponsibilitiesStrong Leadership of a team of technical experts that support business operations:
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