Service Writer Agriculture - Jobs in Radville, Saskatchewan, S0C 2G0

Job Description

Are you well organized and enjoy being part of a team driven to deliver exceptional customer service Do you have an agricultural background or machinery knowledge We have an immediate opening for a Service Writer at our Radville location. Experience is an asset, but we are willing to train the right individual.What you will be doing:

• Field internal and external customer inquiries to the Service Department
• Assist Service Manager with daily tasks including:
  • Opening and closing work orders
  • Add segments and job codes to work orders as needed
  • Maintain accurate Service Department records
  • Assist in timecard management for technicians
  • Deliver timely information and communications
• Work closely with technicians and customers, scheduling, updating status of jobs, answering questions on work orders
• Keep up to date customer profiles using equipment, hours, or other information from the customer work orders
• Maintain a well-organized service office

For you to be selected for an interview, you have:

• Experience working in a service department or office environment
• Basic knowledge of accounting practices
• Computer know-how, able to use standard desktop applications such as Microsoft 365; SharePoint, Excel Outlook, and Teams
• Knowledge of office procedures, experience making work orders, and scheduling is a strong asset
• General understanding of agriculture and mechanical / technical terms in an ag dealership is in asset
• High School Diploma or equivalent experience

For you to be an effective Service Writer, you have a passion for exceeding expectations; you take pride in the work you do; you strive to build partnerships in all relationships and can adapt to a variety of personality types; you proactively lead by example and can maintain organization while balancing different priorities. What may be important to you: In addition to a competitive hourly wage, there is an attractive performance incentive. We offer group benefits, health spending account, matched pension that increases after three years of employment. Annual footwear and monthly cell phone allowance, along with paid training and development.Who we are:Nelson Motors and Equipment is a family owned, 5 location John Deere agricultural dealership in southeast Saskatchewan Canada. Since 1959, the family owners have been actively involved in the day-to-day operations and strive to know their employees on a first name basis. We recognize work anniversaries and have an active social club. We value commitment, honesty, appreciation, motivation, and partnerships. Supporting community is important to us as is employee development and training opportunities. We are proud to offer a new shop and work environment for our Radville location.If belonging to a successful, down-to-earth, company that feels like family, is important to you, we want to hear from you. Through our online company application portal, send us your cover letter and resume that outlines how your background fits this position. If you send by email, you risk the application being missed. By joining Nelson Motors and Equipment, you can be assured of a close-knit, casual, yet hard-working environment. Come join us.