Student Connect Centre Advisor - Program Liaison (Term-Certain) - Jobs in Red Deer, AB

Job Description

Position InformationPosition Title Student Connect Centre Advisor - Program Liaison (Term-Certain)Position SummaryThe Student Connect Centre Advisor, Program Liaison supports and manages client relationships with prospective, new, and current students by delivering advising services; implementing strategic enrolment goals and plans; representing assigned School and academic programs, and marketing and promoting information about Red Deer Polytechnic (RDP) programs and services including student support and work integrated learning opportunities. The position is part of a collaborative team that builds and improves the processes attracting learners to RDP supporting them to make informed decisions with the aim of becoming self-directed as they plan their pathway from education to career.Using a learner-centered approach this position will retain prospective, new, and continuing students through advising ensuring they have the appropriate supports, training, and information to successfully achieve their educational goals. The role requires the ability to solve complex problems, make recommendations, and offer solutions to support strategic enrolment management targets for assigned programs and schools while exercising independent judgment and maintaining confidentiality. This position requires a high degree of flexibility, creativity, initiative, and collaboration.Position ResponsibilitiesProgram Advising and RetentionAcademic Programs:

• Deliver academic program advising to current and prospective students as the primary advisor for assigned school.
• Educate students about career and academic planning providing accurate academic program planning information based on the student’s identified pathway.
• Provide accurate information to prospective and current students related to transfer credit, pathways, and prior learning assessment.
• Assist students with application, admission, and registration processes.

Emergency Funding:

• Recognize that a student is in crisis, even if the student is not forthcoming regarding the full nature of their situation.
• Advise students on the application process for a food bank referral, emergency loan, and/or emergency bursary.
• Issue emergency refunds and book loans.
• Refer students to services at RDP and in the external community.

Financial Wellness:

• Refer students to financial wellness services at RDP and in the external community.
• Assist students to budget their resources.

Awards:

• Screen students and refer them to the award opportunities they may be eligible to receive.
• Guide students through the application processes for RDP and government awards.

Funding:

• Screen students and refer them to the appropriate type of funding for their unique situation.
• Guide students through the application process for all types of funding.

Client Service

• Respond to inquiries made in person, by phone, email or mail within established standards.
• Inform Associate Registrar, Learner Services of emerging issues as necessary.
• Review and provide information to the SCC Advisor – Marketing and Communications to ensure currency of all information resources.
• Maintain knowledge of RDP policies and procedures contributing recommendations to policy and procedure revisions.
• Collect and record prospective and current student information ensuring compliance with FOIPP and CASL requirements using Banner, Grad Tracker, and Client Relationship information systems.
• Support the delivery of training to students (Financial Literacy, Advising Tutorial, Grad Tracker)
• Provide coverage in the absence of SCC Advisors.
• Support events and initiatives including Campus tours, Open House, and Convocation.
• Market and promote all programs/courses including work integrated learning and co-curricular opportunities.

Additional responsibilities as outlined in job description.Required Qualifications

• Four (4) year undergraduate degree, or three (3) year undergraduate degree plus one full additional year of University in a related program representing four years of study or equivalent in any academic discipline area.
• Driver’s License and clean driver’s abstract.
• 1 – 2 years of experience
• Experience in the post-secondary sector
• Student advising and counseling experience
• Superior communication skills including the ability to deliver presentations (both written and verbal)
• Excellent relationship building and interpersonal skills
• Ability to source, compile, and interpret data for presentation to others
• Must be able to manage competing priorities and deadlines in a high volume work environment
• Must be willing to work independently and collaborate with others to achieve goals and objectives
• Proficiency with technology, Microsoft Office, and information systems such as Banner, Degree Audit, and Constituent Relationship Management

Preferred QualificationsSalary or Hourly SalarySalary Starting at $33.66 per hourBenefits and Compensation InformationAn additional 15% of the hourly rate in lieu of vacation, statutory holidays and benefits.About Red Deer PolytechnicRed Deer Polytechnic has been a pivotal part of central Alberta for nearly six decades. Since our story began as Red Deer College in 1964, we have proudly served our learners and communities with diverse programs, as well as impressive learning spaces and facilities.In the spring of 2021, our institution was officially granted status as a polytechnic, and our new name and brand were announced soon after. As Red Deer Polytechnic, we will continue to offer the same breadth of credentials and mix of programs in a variety of subject areas that we currently offer. This means we will continue to offer apprenticeships, certificates, degrees, micro-credentials, and collaborative degrees, in addition to our own applied and baccalaureate degrees.We welcome you to further your career with Red Deer Polytechnic. We also welcome you to join us as a vibrant gathering place creating connections our community. With two campuses and impressive facilities, Red Deer Polytechnic is an ideal place to learn, work, conduct research and enjoy events.Whatever brings you to Red Deer Polytechnic, we are glad you are here. And we look forward to having you as a valued member of our polytechnic community.Posting Detail InformationCompetition Number 2022-A-150Employment Type Term-Certain Full-TimeNumber of Vacancies 1Desired Start Date 01/03/2023Position End Date (if term-certain) 06/30/2023FTE 1.0Hours of Work 8:30 a.m. to 4:30 p.m., Monday to Friday, 35 hours per weekOpen Date 12/08/2022Close Date 12/14/2022Open Until Filled NoNote to ApplicantAll qualified candidates are encouraged to apply; however Canadians and permanent residents will be given priority.Special Instructions to ApplicantsRequired Documents

• Cover Letter

• Resume

• References Names and Contact Information

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