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Job Location | Regina, SK |
Education | Not Mentioned |
Salary | Not Disclosed |
Industry | Not Mentioned |
Functional Area | Not Mentioned |
Job Type | Full Time |
Working in technology today takes skill, expertise, a strategic mind and creativity. At ISM, we believe in life-long learning and we are a dynamic business in a state of constant evolution: we embrace innovation, we are authentic, we create an excellent customer experience every time, we are accountable for all that we do, and we are ONE Team. Technology is changing the world….start your career with ISM and get a front row seat!Close Date: January 4, 2023The Advisory Support Analyst (Deskside) understands and fulfills customer requirements and contributes to customer satisfaction by providing efficient, prompt and meaningful support to ISM Canada customers, both internal and external.The position installs, monitors, tests, designs, writes, and/or supports hardware and/or software, and may train and support customers on site. May analyze and recommend solutions for specific customer needs.Work is moderately complex, and is at a higher level of difficulty since it is performed with more independence. The position may train staff. Work is performed with direct supervision and is reviewed upon completion. Problems are solved within established guidelines, and unusual or difficult issues are sometimes referred to senior staff or the supervisor for resolution. Position develops recommendations to improve customer service or solve problems.The position understands and fulfills customer requirements, makes recommendations to improve customer service and may train the customer to operate hardware and software. The employee assumes ownership of customer satisfaction.Responsibilities: