Business Analyst (Change Management & Major Incident) (Temporary) (SK) - Jobs in Regina, SK

Job Description

Working in technology today takes skill, expertise, a strategic mind and creativity. At ISM, we believe in life-long learning and we are a dynamic business in a state of constant evolution: we embrace innovation, we are authentic, we create an excellent customer experience every time, we are accountable for all that we do, and we are ONE Team. Technology is changing the world….start your career with ISM and get a front row seat!Close Date: August 11, 2022Note: This is a 6-month temporary term position.The Business Analyst (Change Management & Major Incident) will provide the facilitation and oversight on all IT changes and major incidents. The position is responsible for initiation, coordination, oversight, updates, documentation and closure of all changes and major incidents.The change management responsibilities focus on facilitation, scheduling, coordination and communication. The crisis management responsibilities focus on facilitation, coordination, communication and taking the steps necessary to restore services for our customer.This position displays a high degree of originality and ingenuity in devising new approaches and makes independent decisions required in planning, organizing and completing assignments. The position operates independently but may require direction in complex situations. The position coordinates with others to ensure efficient use of resources and may provide team leadership.The Business Analyst (Change Management & Major Incident) position is also required to interpret customer needs and makes recommendations in area of specialization. The position assumes ownership of customer satisfaction and deals with customer management, and is constantly working towards continuous process and communication improvements.Responsibilities:

• Developing and continuously improving our change management and major incident processes.
• Facilitate and coordinate both internal and customer change meetings, including emergency CAB’s. Assist with change scheduling.
• Interlock with IBM Change Management process and IBM Change Metrics
• Facilitate and coordinate the major incident events and major incident response team. Provide major incident support to the team (where required). Coordinate internal and customer support teams and recovery actions.
• Facilitate and coordinate post-mortems on both changes and major incidents.
• Participate in both internal and customer audits, when required.
• Provide necessary support in back-up roles to the ITSM team.
• Participate in customer onboarding activities
• Assisting in assessing customer needs for sales opportunities and researching ISMC’s capabilities to meet identified needs.
• Assisting in responding/preparing requests for proposal documentation.

Qualifications:

• University Degree, or diploma from a two year program in Computer Science/Data Processing or an equivalent combination of education, experience and training, plus 5-7 years knowledge of systems.
• Some experience in preparing customer proposals.
• Sound knowledge of business methodologies; business process re-engineering; business issues analysis and related tools; and all aspects of ISMC’s business.
• Strong analytical and problem solving skills, including the ability to analyze and forecast hardware and software technology trends.
• Good interpersonal skills including a mature and professional attitude demonstrated to clients and employees.
• Demonstrated ability to train, make presentations and provide advice to both team members and clients.
• Ability to work productively in a team environment.
• Ability and initiative to learn and use new techniques, products and services.
• Skills and abilities acceptable to the client.

*Note: if applicable, posted pay ranges for all positions are bi-weekly rates.This role may involve working with technology that is covered by US and/or Canadian Embargo Export Regulations; therefore all applicants will be subject to additional security screening requirements.ISM is committed to compliance with the Accessibility for Ontarians with Disabilities Act (AODA), Accessibility for Manitobans Act (AMA), and all other provincial and federal legislation, in our recruitment process.If you are an individual with a disability that requires a reasonable accommodation, or are unable or limited in your ability to use or access our applicant system as a result of your disability, you can request reasonable accommodations in the recruitment process by sending an email to: ismpeople@kyndryl.comQuick Apply

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