Console Operator (Temporary) (SK) - Jobs in Regina, SK

Job Description

Working in technology today takes skill, expertise, a strategic mind and creativity. At ISM, we believe in life-long learning and we are a dynamic business in a state of constant evolution: we embrace innovation, we are authentic, we create an excellent customer experience every time, we are accountable for all that we do, and we are ONE Team. Technology is changing the world….start your career with ISM and get a front row seat!Manager: Derek WelderClose Date: December 16, 2022This position operates a computer console and all peripheral equipment with a high level of competence.The Console Operator is responsible for successful completion of workload, batch schedules, online systems, outage recovery, monitoring/interaction of all multi-platform systems. This position takes independent action according to procedures in response to system prompting and messages which requires a degree of judgement.The incumbent will be required to work on a rotating shift including weekends and may operate independently on a shift.NOTE: This is a 6-month temporary term position.Responsibilities:

• 7x24 Monitoring of system / batch processing and recovery actions
• Use Incident / Problem Management Process to report application delays affecting online availability to escalate as required
• Answer calls from Support, Call Centers and Customers; open necessary tickets, engage support and follow escalation procedures
• Perform System IPLs / Reboots and System Audits quickly, efficiently and correctly as outlined in the procedures
• Ensure production/batch schedules are understood, communicated and adhered to. Enact instructions as given by support analysts and/or client analysts
• Perform system, network and application outage recovery procedures across multi-platforms
• Resolve scheduling (both non-application root cause analysis and change management) issues as per documented re-start instructions
• Monitor Job Schedulers and develop and recommend changes to scheduler database
• Ensure that the systems are available and performing efficiency. Identifying system malfunctions and ability to initiate corrective action to maintain schedules and service levels.
• Create Incidents / Problems for batch abends and system issues with relevant information.
• Perform off-shift temporary scheduling changes and program promotions (ad-hoc requests)
• Maintain the highest standard of quality on all services and communications with the client base.
• Participate in planning and execution of Disaster Recovery Exercises and various projects
• Update and maintain Console Operations process documentation and audit compliance
• Perform System recycles as required for Change and Recovery Management
• Participate in all Major Incident calls for incidents associated with the Mainframe environment
• Pro-actively identify potential problem situations and ensure corrective action is taken to minimize outages. And identity areas for improvement
• Execute checklists when applicable and ensure they are complete and accurate
• Service Requests are all received and completed according to the Change Management Process
• Perform other related duties that may be required and assigned

Qualifications:

• Experience in computer operations at the Computer Operator Trainee level.
• Completion of Grade 12 supplemented by scheduled courses in computer operations or an equivalent combination of experience and training.

Key Skills & Abilities:

• Working knowledge of the operation of a large-scale computer and its associated equipment and the conditions that may occur and the remedial action necessary.
• Working knowledge of all available tools for controlling the Mainframe system environments at ISM Canada.
• Knowledge of all customers production work and ability to interact professionally with customers.
• Knowledge of all operating systems, sub-systems, software/applications and services offered, as well as their recovery procedures.
• Ability to work both independently and in a team environment.
• Display technical interest and possess ability to respond to abnormal system conditions.
• Superior interpersonal skills with a combination of good oral and written communications skills.

*Note: if applicable, posted pay ranges for all positions are bi-weekly rates.This role may involve working with technology that is covered by US and/or Canadian Embargo Export Regulations; therefore all applicants will be subject to additional security screening requirements.ISM is committed to compliance with the Accessibility for Ontarians with Disabilities Act (AODA), Accessibility for Manitobans Act (AMA), and all other provincial and federal legislation, in our recruitment process.If you are an individual with a disability that requires a reasonable accommodation, or are unable or limited in your ability to use or access our applicant system as a result of your disability, you can request reasonable accommodations in the recruitment process by sending an email to: ismpeople@kyndryl.comQuick Apply

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