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Customer Service Representative - Inside Sales - Jobs in Regina, SK

Quincaillerie Richelieu Ltee
Job LocationRegina, SK
EducationNot Mentioned
SalaryNot Disclosed
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull Time

Job Description

POSITION OFFERED: CUSTOMER SERVICE / INSIDE SALESWe are looking to fill a permanent position of Customer Service / Inside Sales for our Regina branch, a division of Richelieu Hardware Ltd.Under the supervision of the Operations Manager, you will be responsible for order entry of faxed and emailed orders. You will answer calls and emails related to these orders and provide the necessary follow-up.More specifically, your main tasks will be to:

  • Answer customer inquiries at our service counter in person or by phone.
  • Respond promptly and respectfully to customers inquiries.
  • Ensure follow up on orders, if required;
  • Enter and process orders.
  • Participate in training sessions on new products;
  • Support call center
  • Promote Richelieu’s products and services.
  • Monitor and advise customers of product information, availability and delivery status.
  • Perform general office duties and provide administrative support to the branch as required
Requirements:
  • High School Diploma
  • Knowledge of MS Office
  • Experience in customer service
  • Can work with minimal supervision
  • Ability to absorb a lot of information quickly
  • Team player
  • Good organizational skills
Who are weRichelieu Hardware is a North American leader and an agent for change in a dynamic and creative industry. We are an importer, distributor and manufacturer of specialty hardware and complementary products.Our customers – More than 90,000 customers in North America: kitchen and bathroom cabinet, storage and closet, home furnishing and office furniture manufacturers, residential and commercial woodworkers, and hardware retailers including renovation superstores.Our team – 2,200 people, close to half of whom focus on sales and marketing, and more than 50% of whom are Richelieu shareholders.What we are offering
  • A balance between work and personal life
  • A dynamic and inspiring environment
  • A competitive salary that is based on the market.
  • A progressive salary driven by performance and managed by objectives results.
  • An Employee Share Purchase Plan (ESPP).
  • A group insurance plan to meet your personal needs.
  • Competitively priced products
  • Free parking
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