Hirejobs Canada
Register
Auckland Jobs
Canterbury Jobs
Northland Jobs
Otago Jobs
Southland Jobs
Tasman Jobs
Wellington Jobs
West Coast Jobs
Oil & Gas Jobs
Banking Jobs
Construction Jobs
Top Management Jobs
IT - Software Jobs
Medical Healthcare Jobs
Purchase / Logistics Jobs
Sales
Ajax Jobs
Designing Jobs
ASP .NET Jobs
Java Jobs
MySQL Jobs
Sap hr Jobs
Software Testing Jobs
Html Jobs
IT Jobs
Logistics Jobs
Customer Service Jobs
Airport Jobs
Banking Jobs
Driver Jobs
Part Time Jobs
Civil Engineering Jobs
Accountant Jobs
Safety Officer Jobs
Nursing Jobs
Civil Engineering Jobs
Hospitality Jobs
Part Time Jobs
Security Jobs
Finance Jobs
Marketing Jobs
Shipping Jobs
Real Estate Jobs
Telecom Jobs

Customer Support Analyst -HR/Call Center/Payroll - Jobs in Regina, SK

OCI Inc.
Job LocationRegina, SK
EducationNot Mentioned
SalaryNot Disclosed
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull Time

Job Description

Location: Regina/Saskatoon, SK.Start Date: Oct 10, 2022.Duration: Three (3) months initial contract. 30-40 Hrs weekly.Project / Position Summary: We are seeking Sixty (45) Customer Services Support Analyst, HR/Call Center/Scheduling to support the delivery of services for Administrative Information Management System (AIMS) Project (a large-scale ERP implementation project) including data entry, answering staff inquires, supporting staff with the use of online scheduling, call center support, and creating/sending broadcasts.Constraints and Special Considerations: · 30-40 hours a week· 5 Days a week October 10 to Oct 21 (0800-1630) =45 people a day· 7 Days a week Oct 23to Dec 23 / 2 shifts ( 0700-1530 / 1300-2130, subject to change) = since this is shift work, we would be looking at 20-25 people a day, but still a total 45 FTE needed for the duration of the contract· Approx. 10-20 of the 45 will be required to travel. Or some individuals will be asked to make multiple trips. These 10-20 must have their own vehicle. Possible travel locations.· Possible travel locations: Saskatoon/Humboldt/Regina/Wigmore/Kindersley/Tisdale/ Swift Current/North Battleford /Weyburn/Prince Albert/Yorkton· Travel costs will be reimbursed by the project· A maximum of 2 pages for each candidates CV, please also send full resume for other upcoming opportunities

  • Candidates will be required to have their own laptop and cell phone.
  • Able to sign supplemental confidentiality agreements and/or personal information privacy agreements prior to accessing such on-site facilities.
Responsibilities / Deliverables: The Customer Services Support Analyst responsibilities/deliverables may include, but may not be limited to:
  • Data Entry of employee and scheduling information (i.e. Skills, leaves, schedules, etc.)
  • Answering staff inquires via inbound calls, onsite, or case management (ServiceNow)
  • Supporting staff with the use of online scheduling
  • Call center support - employee level
  • Creating/sending broadcasts and entering availability forms
  • Guideline entry, manual entry of exceptions, and/or manual entry of open shifts
  • Initiating/managing historical edits and Schedule edits
  • Support with time clock roll out including training for front line staff and managers
  • Update excel conversion file prior to conversion time to update. (Tuesday morning)
  • Payroll information entry into Oracle
  • Manually create Return to Work, Accommodation information into Oracle and other Data Entry
  • Support of job postings within Oracle - which may include accessing legacy systems
  • Advanced data entry skills and ServiceNow experience preferred
Experience / Skills Requirements: The Customer Services Support Analystshould have the following qualifications, skills and experience:
  • University graduate or university in progress preferred.
  • 2- 5 plus years of experience in related roles.
  • Experience in customer service.
  • Advanced problem-solving skills.
  • Proven time management.
  • Ability to work independently and as part of a team.
7. Advanced data entry skills.8. ServiceNow experience preferred.9. Experience/ability to provide service in call center support .10. Oracle experience (general/HCM) preferred11. iHRIS or Gateway experience preferred
  • Excellent communication (oral, written), organization and interpersonal skills.
We request consultant to explicitly demonstrate relevant experience/skills and capabilities in resume in the various undertaken projects/roles that meet role’s requirements.How to Apply: We truly thank all applicants for their interest, however only those shortlisted will be contacted for this role (CSS-2208801). We will retain your resume for other current or upcoming relevant roles. Our best wishes.Please send your updated MS Word resume through Indeed.ca easy apply or to ocihr@myoci .ca quoting “Customer Services Support Analyst -HCSS” and include:· Availability:· Work location desired:· Rate expectation:__________________________________________________________________OCI Inc. is Canadian based Information Technology (IT) Service Company headquartered in Toronto, with offices across Western Provinces. We have been successfully working with the private and public sector in Canada, USA and globally since 1998. To avoid redundant work, we no longer post new jobs at our website www.myoci.caJob Types: Full-time, Freelance, PermanentSalary: $20.93-$27.68 per hourSchedule:
  • Monday to Friday
COVID-19 considerations:Yes, the working environment is Covid-19 safetied. majority of staff work from homeEducation:
  • Bachelors Degree (preferred)
Experience:
  • Customer Support Analyst, HR/Call Center/Scheduling: 2 years (preferred)
Work Location: One locationQuick Apply
  • Terms & Conditions
  • New Privacy
  • Privacy Center
  • Accessibility
For Job Seekers
  • Browse Jobs
  • Advanced Job Search
  • Emplois Quebec
For Employers
  • Post a Job
  • SimplyHired OnDemand
Stay Connected

APPLY NOW

Customer Support Analyst -HR/Call Center/Payroll Related Jobs

© 2021 HireJobsCanada All Rights Reserved