Lincoln Concierge - Jobs in Regina, SK

Job Description

Company:Capital Ford Lincoln Inc.At Capital Automotive Group, our vision is to be the most respected auto group in North America. In keeping with our mission, we strive to move customers’ lives forward with the best in automotive solutions, service and people. Through demonstrating our core values of respect, transparency, care, excellence, and innovation, we stand out from the rest and create a growth-driven organization.Lincoln – ConciergeThe Lincoln Concierge is exclusive to the Lincoln brand and is designed to be the single point of contact for Lincoln clients throughout their entire relationship. The Concierge’s responsibilities include scheduling sales and service appointments (such as Pickup & Delivery appointments and Discovery Drives), collaborating closely with other store personnel, identifying client needs, responding to concerns in a professional and timely manner, and delivering the effortless client experience that defines the Lincoln brand. The Lincoln Concierge is an essential part of the Lincoln brand promise of warm, human and personally crafted experiences for every client.Looking for someone who:

• Is positive, motivated, willing to go the extra mile
• Has a sense of luxury and instinct for hospitality
• A brand ambassador committed to client loyalty and company success
• Is passionate about continuous learning and development
• Someone with a positive attitude and is a proactive problem-solver
• Able to interface easily with individuals of all levels and across diverse cultures
• Is committed to delivering a warm, personally crafted and effortless experience to every client, every time

Job Responsibilities (Including but not limited to the following.)

• Maintain and build client satisfaction and loyalty
• Works directly with our Lincoln Team and clients to develop relationships and help bridge disconnects in the sales process. (Including the Lincoln delivery process.)
• Maintains client centricity through ongoing training and assist with planning, motivating, and training store personnel
• Helps oversee the client awareness of amenities, conveniences and programs offered by the dealership
• Manage social presence and online reviews
• Plan and manage Lincoln events – develop partnerships with local on-brand businesses and/or charities for events
• Work with designated Lincoln Team to meet the needs of our clients, including personal greetings, access to loaner vehicles, lounge amenities, showroom appearance, appointment scheduling, cleanliness of vehicles, surprise-and-delight interactions and follow up calls
• Be actively involved in the entire service process including but not limited to the following:
  • Assist with check-in when needed or in an Advisor’s absence. (Act as backup Advisor for Service when needed.)
  • Assist in the loaner check-in and checkout process
  • Coordinate the Lincoln Pickup & Delivery program

Requirements

• Excellent interpersonal and relationship-building skills
• Excellent customer service skills with the desire to exceed expectations
• Luxury car experience an asset
• Strong computer and phone skills
• Current valid driver’s license

*Only those selected for an interview will be contacted*Capital Automotive Group offers competitive total compensation, work that is challenging and meaningful, an engaging and collaborative work culture, performance recognition and room for growth opportunities. We are an automotive dealership group with multiple locations in both Canada and the United States. Our organization allows us to serve a diverse customer base across all locations providing a variety of automotive services to customers with new and pre-owned vehicles, financing, leasing, service and repair, and parts. Capital Automotive Group, founded in 1974, has expanded and continues to grow significantly. Our team consists of service technicians, product specialists and support staff from each location.Capital Automotive Group believes in providing an inclusive workplace where all individuals have the opportunity to succeed. We are committed to doing so by providing accessible employment practices. Requests for accommodation due to a disability can be made at any stage of the recruitment process.Quick Apply

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