Manager, Cloud Productivity Services (Out of Scope) - Jobs in Regina, SK

Job Description

Working in technology today takes skill, expertise, a strategic mind and creativity. At ISM, we believe in life-long learning and we are a dynamic business in a state of constant evolution: we embrace innovation, we are authentic, we create an excellent customer experience every time, we are accountable for all that we do, and we are ONE Team. Technology is changing the world….start your career with ISM and get a front row seat!NOTE TO ALL APPLICANTS: ISM and our Customers have COVID Vaccination Policies in effect. If selected for employment, you will be required to adhere to ISMs COVID Vaccination Policy (and Customer Policies, if applicable) to either provide proof of vaccination or regular, valid negative COVID-19 tests. The cost of any required COVID-19 testing is the responsibility of the employee.Close Date: July 18, 2022The Manager, Cloud Productivity Services, leads the delivery and management of a support team, providing service to both internal and external customers. This role coordinates the activities of the team, facilitates issue resolution, and liaises with customers. This position works with management to ensure success on accounts, ensure customer satisfaction remains high, and develops other services offerings as required. These services include licensing, professional services, managed services, migrations, deployments and backup & recovery on Microsoft 365, Exchange, SharePoint, Teams, Power Platform, and Dynamics platforms.Responsibilities:

• Ensure that the delivery capability (people, skills, tools) is present to effectively deliver services to ISM customers.
• Work with other ISM areas to leverage knowledge, tools, and training to optimize service delivery.
• As a people manager, be responsible for personnel matters, which include leadership, communication, guidance, performance management, and training of staff, so that business objectives and customer requirements are met.
• Provide management support functions as assigned including forecasting, attendance reconciliation and billing approvals.
• Provide resource recruitment, training and orientation.
• Participate in and lead implementation of future strategies and directions in the services area.
• Assist in the development of new service offerings, including presenting to customers, costing and sales.
• Ensuring adherence to a consistent standardized service delivery model rooted in IT Service Management (ITSM) best practices
• Provide the co-ordination and delivery of services related to ISM customers.
• Assist in budget control.
• Regularly participate in overall cloud services planning and objectives.
• Regularly participate in customer meetings.
• Build relationships with customers and assist in expanding engagement footprint when an opportunity presents
• Support the account management team as required, including processing change orders, assigning work, problem solving, leading customer meetings, acting as a liaison between the client and the account management team.
• Support the execution of the crisis management process.
• Act as a customer escalation contact as required and provide management and guidance related to the resolution of customer satisfaction concerns

Qualifications:

• University Degree in a related discipline and demonstrated progressive experience with 7+ years in the IT industry, or equivalent combination of education and experience.
• At least 2 years experience in a leadership role.
• Excellent knowledge and skills in the delivery of cloud services.
• Experience working with the Microsoft 365 platform.
• Experience leading multi-disciplinary teams.
• Experience in a customer-facing role.
• Experience in leading continual improvement and team growth.
• Excellent interpersonal, organizational, oral and written communication skills.
• Ability to work flexible hours and travel as required.
• Ability to meet with and work with customers to determine customer requirements and service delivery options.
• Demonstrated leadership, supervisory and organizational skills.
• ITIL, Agile, Microsoft, and/or Project Management certifications is an asset.

*Note: if applicable, posted pay ranges for all positions are bi-weekly rates.This role may involve working with technology that is covered by US and/or Canadian Embargo Export Regulations; therefore all applicants will be subject to additional security screening requirements.ISM is committed to compliance with the Accessibility for Ontarians with Disabilities Act (AODA), Accessibility for Manitobans Act (AMA), and all other provincial and federal legislation, in our recruitment process.If you are an individual with a disability that requires a reasonable accommodation, or are unable or limited in your ability to use or access our applicant system as a result of your disability, you can request reasonable accommodations in the recruitment process by sending an email to: ismpeople@kyndryl.comQuick Apply

• Terms & Conditions
• New Privacy
• Privacy Center
• Accessibility

For Job Seekers

• Browse Jobs
• Advanced Job Search
• Emplois Quebec

For Employers

• Post a Job

Stay Connected