Network Analyst (Temporary) (SK) - Jobs in Regina, SK

Job Description

Working in technology today takes skill, expertise, a strategic mind and creativity. At ISM, we believe in life-long learning and we are a dynamic business in a state of constant evolution: we embrace innovation, we are authentic, we create an excellent customer experience every time, we are accountable for all that we do, and we are ONE Team. Technology is changing the world….start your career with ISM and get a front row seat!Close Date: April 28, 2023The Network Analyst supports the Network Sustainment Centre, and is focused onleading the new technology introduction, evolve network acceptance, participate inprojects and network upgrades. You will also champion operational readiness andprocess improvements working closely with the Solutions & Architecture teams, andthe Network Operations Center (NOC). You will be an expert in the hands-ontroubleshooting of network technologies with a strong knowledge in a variety ofnetwork vendors and their management systems. You will be providing technicalsupport to network operations teams for escalated incidents of varying complexity. Youwill also work with Solutions & Architecture teams and network vendors for newtechnology deployments, helping to build, maintain, and operate a reliable network forour customers. You will also provide much of the hands-on support, configuration andinstallation for customer devices as required and may support ad-hoc network projects.The position ensures that all network issues are dealt with quickly and efficiently byeither resolving them directly or by escalating to a senior team member. Thesuccessful candidate will be an important part of a larger team, providing directcustomer support on issues and participating in management of all networkcomponents.The Network Analyst will report directly to the Manager, Network Sustainment, and willalso be supported and mentored by the team lead. This is a critical front-lineoperational role subject to regular business working conditions, may be assigned tocustomer sites and occasional travel is a requirement of the role. This role is alsoexpected to evolve as ISM’s business evolves.Note: This is a 14-month temporary term position.Responsibilities:A Network Analyst will enhance/maintain business relationships with customers,typically by:

• Support, configure, maintain, and upgrade network devices, including but not limited to firewalls, load-balancers, switches
• Monitor network availability and performance. Review alerts and notifications from monitoring systems and diagnose issues
• Perform timely response and technical support to all incidents, requests, outages, and alerts
• Analyze technical and operational problems. Work with internal technical teams and/or vendor representatives to resolve problems in a timely fashion
• Participate in optimizing the network to meet performance, capacity, and security requirements
• Recommend, schedule and perform network improvements, upgrades and repairs
• Participate in network implementation and migration plans. Implement network solutions in the enterprise environment.
• Develop and maintain the documentation to ensure changing requirements and technologies are captured and communicated
• Assist in capacity planning, networking devices procurement and support renewal
• Participate in an on-call rotation to provide support for network related issues.
• Collaborate with customers to advise and transform network and security infrastructure to enhance and optimize performance, stability, availability, and security
• Develop and maintain the documentation to ensure changing requirements and technologies are captured and communicated
• Provide recommendation, guidance, and oversight to the NOC in configuration, maintenance, and upgrade activities
• Establish standards, thresholds and rules/policies for monitoring and alerting, network availability and performance
• Review alerts and notifications from monitoring systems and diagnose issues, where escalated
• Provide recommendations, guidance and coaching to less senior team members
• Participate in an on-call rotation
• Other duties as assigned

Qualifications:

• Post-secondary education in related field or equivalent experience.
• 3-4 years of experience supporting and monitoring network systems or equivalent experience.
• Proven experience in deploying and troubleshooting large scale, complex enterprise networks.
• Understanding of general IT concepts and technologies including cloud computing, virtualization, server platforms, and security.
• Demonstrated knowledge/experience of networking concepts, protocols, equipment, configuration and implementation (e.g. TCP/IP, UDP, layer 4-7 firewalls, IPSec and SSL VPNs, routing, switching, load balancers, etc).
• Demonstrated understanding of industry standard ITSM process frameworks (such as ITIL, Six Sigma, etc.)
• Demonstrated understanding of Problem Solving and Decision-Making methodologies (eg: Kepner-Tregoe).
• Excellent written, verbal, as well as customer service and interpersonal skills.
• One or more relevant industry certification (eg: CCNA, JNCIA, Network+ etc.)
• Experience using a variety of monitoring and ticket management tools and providing remote support
• Ability to participate in a rotating on-call schedule

*Note: if applicable, posted pay ranges for all positions are bi-weekly rates.This role may involve working with technology that is covered by US and/or Canadian Embargo Export Regulations; therefore all applicants will be subject to additional security screening requirements.ISM is committed to compliance with the Accessibility for Ontarians with Disabilities Act (AODA), Accessibility for Manitobans Act (AMA), and all other provincial and federal legislation, in our recruitment process.If you are an individual with a disability that requires a reasonable accommodation, or are unable or limited in your ability to use or access our applicant system as a result of your disability, you can request reasonable accommodations in the recruitment process by sending an email to: [email protected]Quick Apply

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