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Quick Lane Supervisor - Jobs in Regina, SK

Capital Ford Lincoln
Job LocationRegina, SK
EducationNot Mentioned
SalaryNot Disclosed
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull Time

Job Description

The Quick Lane Manager is responsible for the efficient, customer-focused operation of the dealerships service department. They are responsible to ensure maximum production, controlling costs, building a loyal clientele, maintaining good employee relationships, setting and obtaining sales objectives and maintaining service records.The Quick Lane Manager is responsible for ensuring a customer experience that meets or exceeds the manufacturer’s customer satisfaction index and for monitoring and improving customer satisfaction.Job Responsibilities

  • Oversee the efficient operations of the Quick Lane Service Department and the Drive Thru lube bay (if applicable) including the safety, security and efficiency of its operation and staff are adhered to including all cleanliness and repairs are completed.
  • Oversee and manage the dispatching of all shop work with expressed interest on overall shop productivity, customer satisfaction and technician training without bias or prejudice
  • Set department sales objectives and submit annual forecast and monthly profitability reports
  • Provide leadership and management to all Quick Lane Service staff including all staffing, training and performance.
  • Interview, hire, and mentor service advisors and technicians
  • Establish compensation and/or commission programs that support both the profit goals of the center, and provide enhanced employee motivation and reduced turnover
  • Oversee the service operations are managed in accordance with customer service standards
  • Handle elevated customer issues or complaints until resolution
  • As a member of the Dealership team, consistently assist in developing and influencing all positive change necessary to grow dealership.
  • Oversee the marketing and promotions of the Quick Lane Service Department and Lube Bay
Requirements
  • Minimum 2 years experience within the Quick Lane
  • Automotive service knowledge and experience
  • Staff management and leadership skills
  • Excellent communication, interpersonal, and organizational skills
  • Exceptional customer service skills
  • Advanced decision-making and problem-solving abilities
  • Ability to prioritize and maintain professionalism during high-volume periods
  • Self-driven to work independently with the ability to work effectively and collaboratively in a team environment
  • Working knowledge of Reynolds & Reynolds (ERA) or ADP/CDK Automotive software is an asset but not mandatory
Job Types: Full-time, PermanentSalary: Up to $30.00 per hourBenefits:
  • Dental care
  • Disability insurance
  • Employee assistance program
  • Extended health care
  • Life insurance
  • On-site gym
  • Vision care
  • Wellness program
Schedule:
  • 8 hour shift
  • Weekend availability
Supplemental pay types:
  • Bonus pay
  • Commission pay
Ability to commute/relocate:
  • Regina, SK: reliably commute or plan to relocate before starting work (required)
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