SP-04 Collections Contact Officer, Revenue Collections Division, Eastern Prairie Tax Services - Jobs in Regina, SK

Job Description

For a description of key terms used on CRA job notices, go to Definitions for job seekers.About the jobCRA prioritizes diversity and inclusion and is firmly committed to providing a diverse workforce that reflects the population we serve. CRA’s National Employment Equity (EE) Staffing Strategy strives to eliminate EE gaps for the four EE designated groups: Indigenous peoples, persons with disabilities, members of visible minorities, and women. Where an EE gap exists at the time of appointment, EE may be used as an appointment criterion for permanent and temporary appointments/staffing actions over six months made through this process.Job DutiesSP-04 Collections Contact Officer:

• Initiate contact with taxpayers, their representatives, and third parties to gather information and documents in order to collect outstanding amounts and resolve/refer compliance issues for an assigned workload.
• Review and analyze account and taxpayer information to establish filing¸ reporting and payment deficiencies, hardship, ability to pay, and identify sources of recovery.
• Receive and respond to mail, telephone and in-office enquiries and complaints from taxpayers and representatives.
• Verify or research taxpayer information and leads from inside the office by using internal and external sources and by making requests for fieldwork such as out of office interviews with taxpayer, attending insolvency proceedings, and other events.
• Initiate and follow through with all legal actions until completion in accordance with Agency policies and procedures to collect or encumber assets to safeguard the Agencys interests.
• Make recommendations for relief considering fairness provisions, remission guidelines, or write-offs.
• Make recommendations for relief considering hardship criteria in relation to accounts managed by other government departments.

To view the complete work description, click here: (SP0439). If you cannot access the link, you may contact the person/email listed at the bottom of the notice to obtain a copy of the work description.The pool established from this staffing process may be used to staff similar positions in any CRA office located within the Western Region.Please note that this process will be used to staff positions primarily in Saskatoon and Regina.Please note that we are reviewing the salary of this positionLanguage Requirements:English Essential and/or Bilingual ImperativeDue to the COVID-19 pandemic, public health recommendations and restrictions are in place across Canada and may change as circumstances evolve. You may be required to temporarily work remotely (e.g. from home). Further information will be provided if you are selected for the position.To applyWho can applyPersons living in Canada and Canadian citizens living abroad.AND eligible veterans and Canadian Forces membersPreference for appointment will be given to veterans, Canadian citizens and permanent residents.If you are a candidate from the general public, you will have to pay for any expenses related to your participation in this staffing process, as well as any relocation costs if you receive an offer of employment from this process.Qualified members and former members of the Canadian Forces who receive an offer of employment are not entitled to relocation costs from the CRA. They may, however, be entitled to a final relocation from the Department of National Defence.We encourage you to submit your application as soon as possible as the closing date and time on this notice of job opportunity may change.Essential staffing requirementsTo be eligible, you must meet the following requirements.Education

• Successful completion of a secondary school diploma

Candidates with foreign education credentials must have their education confirmed by a recognized credential assessment service and provide proof of Canadian equivalency to the staffing board. Any applicable fees are the responsibility of the candidate. For more information, please visit the Canadian Information Centre of International Credentials website at www.cicic.caYou must upload your education credentials in the education section of your candidate profile and submit all required documents by the closing date and time of this poster. Failure to do so can result in your application not being considered further.ExperienceMust have a minimum of six (6) consecutive months of experience in the last three (3) years performing one or more of the following job duties :1. Experience in a collections environment, collecting debts owing from individuals or businesses such as accounts receivables, credit card debts, loans, and mortgages; taking legal action on outstanding debts, dealing with difficult customers and tactfully resolving complaints or problems.OR2. Experience in an office/call centre environment including: book keeping, preparing customer invoicing, daily deposits, tracking daily payments received, applying data to vendor receivables, responding to enquiries over the phone, inputting and maintaining information in data systems, performing collection calls to customers in arrears, and gathering, organizing, analyzing, and compiling information to create documents or reports.OR3. Experience administering credit in the financial services sector, or similar setting. This may include: investigations of credit worthiness, analysis of an applicants financial situation and/or determination of the risk to the creditor for the granting of loans, mortgages, credit cards, trade credit, etc.The onus is on the candidate to demonstrate how they meet the experience requirement(s). Insufficient information may result in your application not being considered further.Candidates must have obtained the essential experience by the closing date of this notice.AssessmentEssential staffing requirementsThe essential staffing requirements indicated below will be assessed/applied during the staffing process and may be used to identify candidates for positions.

• Korn Ferry cognitive abilities and behavioural competencies – Korn Ferry Unsupervised Internet Test
• Ability to Communicate Effectively in English- verbal
• Second language evaluation (for any bilingual positions that may be staffed from this process)
• Performance validation

You must be successful in each assessment in order to continue to the next assessment and further in this process.Note: A top down approach may be invoked at any stage in this process to limit numbers of candidates or for appointment purposes.IMPORTANT: Virtual assessments may be conducted by telephone, video conference or other alternate formats where possible. During virtual assessments the candidate must have access to a telephone, stable internet connections and privacy for the duration of the assessment. Certain software/Apps may be required to complete the assessment. It is recommended to have access to a desktop or laptop computer during the assessments to allow you to participate fully at the assessment stage. Candidates may not be accompanied by other individuals during their assessment.You are expected to make yourself available for assessment when scheduled. Assessments will only be rescheduled for exceptional circumstances. The staffing board will make these decisions on a case by case basis.Asset staffing requirementsAsset staffing requirements may also be assessed/applied during the staffing process and used to identify candidates for positions. These may include, but are not limited to:

• Additional education or training
• Budgetary considerations
• Start date
• Experience relevant to the position being staffed
• Minimize business disruption
• Employment Equity
• Availability throughout the duration of an appointment
• Program continuity

You will be notified in advance of any additional asset staffing requirement(s) to be utilized.Results from asset staffing requirements may be used to identify candidates for positions.Conditions of employment

• Reliability/Security: Reliability Status
• Willingness to work overtime
• Willingness to travel
• Valid Driver’s License or personal mobility to a degree normally associated with the possession of a driver’s license
• Physically work from Regina or Saskatoon (SK)

Want to know moreWe encourage you to read Important information on staffing at the CRA to find out more about staffing processes and how to apply.The CRA is committed to building a skilled, diverse workforce reflective of Canadian society. To find out more, consult Employment equity, diversity and inclusion at the CRA. We encourage you to complete the Employment Equity (EE) Staffing questionnaire as part of your application if you wish to be considered for staffing actions using the EE staffing requirement in this process. Your questionnaire response will be retained on file for the duration of the staffing process. If you do not complete the questionnaire, you will not be considered for any staffing actions using the EE staffing requirement in this process. If you decide to modify your response or fill out this questionnaire at a later date, please notify the contact listed at the bottom of this notice of job opportunity.CRA employees support the economic and social well-being of Canadians, and build public trust. We have high expectations, and our employees are held to the standards of conduct outlined in our Code of integrity and professional conduct and Directive on conflict of interest, gifts and hospitality, and post-employment.Information regarding the status of your application will be communicated via the candidate profile on the CRA Careers site. We strongly encourage you to verify the email address attached to your profile and to check your messages regularly for any updates.Please quote requisition number 58439995 on all correspondence.ContactName: Staffing EPTSOEmail address: 71fepstaffg@cra-arc.gc.caQuick Apply

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