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Tier 1 Technical Support Technician - Jobs in Regina, SK

Wood River Internet
Job LocationRegina, SK
EducationNot Mentioned
SalaryNot Disclosed
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull Time

Job Description

Position SummaryWood River Internet is seeking an organized and technical person to join us as a Tier 1 Technical Support Technician to work remotely within Saskatchewan, from the comfort of your own home. The Tier 1 Technical Support Technician will be responsible for providing technical support for tickets and network operational issues, and for providing support to our clients.Responsibilities

  • Technical troubleshooting with customers calling to resolve concerns related to internet/network connectivity
  • Providing high quality customer service
  • Documenting and prioritizing trouble tickets and technical issues on customer accounts
  • Liaise with internal departments to investigate and escalate Tier 1 Technical issues
  • Responsible for monitoring and troubleshooting all sources of wireless issues
Education & Experiences
  • The ideal candidate will have at least 1 years’ relevant work experience
  • Experience in an ISP or telecom environment is advantageous
  • High School Diploma, or equivalent
  • Proficiency in the use of wireless infrastructure
  • Excellent English written and verbal communication skills
  • Familiarity with operating systems like Linux, Windows and Mac to troubleshoot network issues
Core Competencies
  • A team player, who can also take initiative
  • Excellent communications (oral and written)
  • Fast learner, creative problem solver, who can research and apply knowledge effectively
  • Ability to work under pressure and handle multiple tasks
  • Strong attention to detail with the ability to organize and set priorities
  • Enjoys the changing demands of technology and embraces learning and expanding their knowledge
  • Model expected behaviours to supporting a service excellence culture:
  • Seeing everything through the lens of the customer
Work Conditions
  • Located in Saskatchewan
  • A dedicated, private home office space in your residence and the ability to work a flexible schedule between 8:00 am – 8:00 pm
  • High-speed internet connection with download speeds of at least 25mbps installed (speed tests required)
  • Work independently with discipline and motivation to succeed in a virtual environment where you work remotely with coworkers and supervisors from the comfort of your home.
  • Work at a desk and wear an approved headset for the duration of a full-time schedule in order to talk to customers in a high-volume, fast-paced, and sometimes stressful environment
Job Types: Full-time, PermanentSalary: $16.00-$20.00 per hourAdditional pay:
  • Bonus pay
  • Overtime pay
Benefits:
  • Dental care
  • Extended health care
  • Work from home
Schedule:
  • 8 hour shift
  • Evening shift
  • Monday to Friday
  • Overtime
  • Weekend availability
Application question(s):
  • Where are you located in SK
Language:
  • English (required)
Expected start date: 2022-08-22Quick Apply
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