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Guest Services Manager - Jobs in Revelstoke, BC

Revelstoke Mountain Resort
Job LocationRevelstoke, BC
EducationNot Mentioned
SalaryNot Disclosed
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull Time

Job Description

Job Type: Full Time, PermanentStart Date: As soon as possibleLanguage: EnglishMinimum Education: Bachelor's DegreePositions Available: 1NOC Group: Other Services Managers (0651)NOC Job Title: Holidays Service ManagerExpires in 28 daysExpires: 2021-05-31Posted: 2021-05-03Last Updated: 2021-05-03Job Location(s)2950 Camozzi RoadPO Box 2460Revelstoke, British ColumbiaV0E 2S0, CanadaJob DescriptionAbout UsRevelstoke Mountain Resort (RMR) is a division of Canada’s largest privately held hospitality company, Northland Properties Corporation (NPC), and since its inception in 2007, we have gained a reputation for big mountain riding, legendary powder and an authentic Canadian resort town.Job SummaryThe Guest Services Manager is responsible for the performance of the Guest Services team achieving organisational service standards. This position trains seasonal employees of the Guest Services to perform ticket/pass office and lift validation duties as described in the Guest Services Agent position profiles.Essential Job Functions

  • Manage the Guest Services department adhering to an annual budget and ensuring guest experience standards are upheld.
  • Hire, train and manage the Guest Services Team providing leadership and guidance to the Guest Services Supervisor
  • Develop and deliver training programs to guest services employees for world class guest experience.
  • Identify and foster the skills of Guest Services team members providing the necessary coaching to develop employee value; prioritising succession planning within Revelstoke Mountain Resort.
  • Ensure staff are fully trained in POS operations, policies and procedures.
  • Manage lift validation ensuring proper protocols are in place to ensure accurate visitation and fraud prevention.
  • Ensure guest comments/feedback is dealt with in a timely professional manner.
  • Manage guest feedback system.
Required Qualifications and AbilitiesMINIMUM REQUIREMENTS:
  • Experience in a supervisory/management role.
  • Four years experience with a POS system and guest services related role.
  • Post-Secondary education in Business, marketing or tourism.
  • RTP and/or Inntopia experience is considered an asset.
ABILITIES REQUIRED
  • Good judgment and problem-solving skills
  • Strong communication skills
  • Strong leadership and team-building skills
  • Time management skills an asset
  • Financial management skills an asset
  • A second language an asset
Compensation and BenefitsThis is full time permanent salary based position. Benefits include extended medical plan, RRSP matching, family season pass, resort and industry discounts.DisclaimerThe above statements are intended to describe the general nature and level of work being performed. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.How to ApplyExpiring: May 31, 2021

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