Telecommunications Officer - Jobs in Rexdale, ON

Job Description

44849 - Rexdale - Regular -Safety Comes First is a core value at Hydro One, and we remain committed to taking every reasonable precaution to ensure a respectful, safe and healthy working environment. Further to this commitment, we have adopted a COVID-19 Vaccination Policy to protect the health of our employees from the hazard of COVID-19. New employees will be required to declare their vaccination status to Hydro One. Employees who do not provide proof of vaccination status may not enter any 3rd party locations that require full vaccination (e.g. customer properties).Hydro One is proud to be the largest electricity transmission and distribution provider in Ontario, serving nearly 1.5 million customers. We have a long history in the industry with our roots dating back over 110 years to 1906. Since then, we have worked to grow and evolve to meet the changing needs of our customers and communities across Ontario. Today, we’re focused on providing exceptional customer service and ensuring we are building safe communities where we live, work and play.It’s an exciting time to join the team at Hydro One!*NOTE* Hydro One introduced a Hybrid Work Pilot Project in 2022 for most office-based roles. Employees work in-office/on-site two days a week and remotely from home for three days a week. Hydro One is adding refreshed workspaces and technology to support these changes. Join us as we ‘trial & learn’ a new modern way of working and be a key driver of future state!In office but with intention – a time for team and trust building, collaboration, and socialization. Please reach out to us to learn more!General Accountabilities:Reporting to the Manager Telecom Operations, the successful incumbent will be required to perform engineering and operations work of average complexity for 2nd Level Support team participating and assisting in the maintenance, operation and service support for various telecom services.Responsibilities include:

• Perform telecommunications engineering work of average complexity within the 2nd Level Support team. Provide telecommunications engineering support and expertise on specific services, and specialized knowledge involved in the design, construction, installation, reliability analysis, implementation, operation and maintenance of the telecom infrastructure including the management of services, on Hydro One’s wide area network, administrative locations, which may include but are not limited to such areas of applications as:
  • Site telephony systems and services comprising wired/wireless voice/data/video solutions, computer and telephony integration solutions, specialty personal wired wireless communications systems, including site voice paging, emergency and public alerting solutions
  • Administrative and operating voice networks, including LAN/WAN solutions.
• Assist in the development and implementation of designs for telecommunications systems to meet or enhance the reliability needs of telecommunications system and to meet other business needs. Develop and prepare engineering designs, estimate specifications and instructions for work or projects of average complexity for telecommunication facilities.
• Participate, assist and perform maintenance, operation and service support and management functions on the various telecom transmission, power system telecom, LAN/WAN data services, administrative and operating voice systems/services as part of the Telecom suite of services and infrastructure.
• Be responsible for specific tasks of the assigned work or project, which may include scheduling, estimating of requirements and costs, technical specifications, design work, budget, tendering, resource requirements, etc. Provide estimates for telecom capital construction program and ensure work or projects remain within authorized amounts.
• Participate in the evaluation of new products/services. Maintain current knowledge of emerging telecommunication technologies and commercial services to ascertain suitability for use in the power system applications and other core business and administrative applications like voice/data/video services, LAN/WAN technologies computer telephony integration and other telecom enabled applications.
• Work with specific clients in the corporation to discuss their telecom requirements and assist with obtaining their acceptance of proposed solutions, including the definition and establishment of service level contracts for telecom services.
• Participate or work with telecom carriers of commercial services and vendors of telecom software and hardware regarding the installation and maintenance of products/services and the resolution of problems. Assist with the Co-ordination of some activities in a multi-vendor situation and assist in influencing the suppliers towards development activities of value to Hydro One.
• Assist with the technical support for reported problems on existing or newly installed operating telecommunications systems.
• Assist in the provision of specialized engineering information, education and assistance to other units in the division and other Business Units in the corporation. Monitor acceptance tests and inspect telecom facilities as required.
• Assist in the development and prepare telecommunication plans to meet customer and Corporate requirements. Recommend proposals for integrated telecommunication services based on cost/benefit analysis.
• Maintain current knowledge of specific areas of telecommunication technology, including new products and services, techniques, procedures, designs etc. Recommend changes that will result in work programs. Participate in the planning of future work programs and budgets and explanations of variances.
• Participate in interdepartmental studies requiring good engineering knowledge on telecom facilities, equipment, customer requirements, and interfaces.
• For assigned work or project, collaborate with customers, other divisional staff and external parties in correlating telecom facilities and to obtain concurrence with schedules. Co-ordinate schedules to meet in-service dates and revise accordingly. Check progress of work, investigate delays and take corrective action.
• Participate in meetings with internal divisional and customer groups, and outside agencies and parties to advise and reach consensus on technical matters pertaining to engineering specifications, telecom requirements and to resolve technical and other issues.
• Perform other duties as required.

Selection CriteriaEssential Competencies:Requires a knowledge of electrical engineering or computer science that includes a specialized knowledge of telecommunication network and systems, including electronics, the principles of voice and data networks and telecommunication network infrastructures. This knowledge is considered to be normally acquired in either a four-year university education in electrical engineering or computer science, or in an equivalent education.Essential Knowledge, Experience and Qualifications:Requires experience in managing a variety of telecommunication networks and systems, and rational problem solving on such networks and systems. Requires experience in operations management processes, and in automating work methods to make the operations more effective. Requires excellent customer service skills to deal effectively with customers problems, and to make recommendations that add value to the customers business.A period of over 2 years, up to and including 4 years is considered necessary to gain this experience.At Hydro One we understand that the success and strength of our business rests with our people. When we develop their skills, we are investing in both their success and ours. To secure the best talent, we seek to create a workforce that reflects the diverse populations of the communities where we live and work and to create a culture based on safety, innovation and inclusiveness.We are honoured to be recognized by Forbes in its list of Canada’s Best Employers for 2021.Thank you for considering a career with Hydro One, we welcome applications from all qualified candidates. If you are having difficulty using our online application system and you need an accommodation due to a disability, please email careers@hydroone.com. Hydro One will provide reasonable accommodation for qualified individuals with disabilities in the job application process.Please note this email is only for accommodation requests. Resumes sent to this email address will not be considered.Deadline: June 20, 2022In the event you are experiencing difficulties applying to this job please consult our help page here.Job Segment: Network, Computer Science, Telecom, Telecommunications, Electrical Engineering, Technology, EngineeringQuick Apply

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