Telecommunications Officer - Jobs in Rexdale, ON

Job Description

42948 - Rexdale - Regular - OngoingHydro One is proud to be the largest electricity transmission and distribution provider in Ontario, serving nearly 1.4 million customers. We have a long history in the industry with our roots dating back over 110 years to 1906. Since then, we have worked to grow and evolve to meet the changing needs of our customers and communities across Ontario. Today, we’re focused on providing exceptional customer service and ensuring we are building safe communities where we live, work and play.It’s an exciting time to join the team at Hydro One!General Accountabilities:Reporting to the Change Management Group Lead, the successful incumbent will be required to review all proposed changes to Hydro One telecommunication networks and supported networks. The changes must be reviewed to ensure the following:Identify telecommunication impact to Hydro One networks and customer servicesPerform risk analysis on scheduled telecom changes and planned maintenance activitiesThe work complies with customer service level agreementsThe work is scheduled in consideration of other changesThe change is recorded and submitted electronically in the telecom ticketing system with sufficient lead-time for proper reviewDetails such as back out plan, scope of work, implementation plan, and impact of the change are includedReview documentation submitted for completenessReview operational databases for completeness (e.g. Granite)New equipment, networks and services being installed are properly commissioned into Operations, monitored and alarmed to the ITMC Operations CentreFollow the Change Management process for all types of changesRun impact analysis reports in Granite, HP, NE and BOBJ toolsCommunicate effectively and appropriately with customers when notifying them of scheduled changesAssist with the development of Change Management process improvementsEnforce Hydro One Telecom’s change management process within Hydro One Telecom, Hydro One Inc, and external service providersPerform other duties as required.Selection CriteriaEssential CompetenciesA good knowledge and experience with telecommunication devices and networks; such as media converters, switches, routing and security protocols, VPLS, MPLS technologies, internet services, Power System telecommunications, and telecom transport networks (SONET, DWDM)Requires experience with computer applications including Microsoft Office, Visio, HP Service Desk ticketing, NOMS, Network Engineer and GraniteMust have good communication/customer service skills.This knowledge is normally acquired through the completion of 4 years of University training (Grade XII plus 5 years) in the appropriate field, such as electrical engineering or telecommunications, or by having the equivalent level of experience.A period of over four, up to and including six years, is considered necessary to gain this experience.At Hydro One we understand that the success and strength of our business rests with our people. When we develop their skills, we are investing in both their success and ours. To secure the best talent, we seek to create a workforce that reflects the diverse populations of the communities where we live and work and to create a culture based on safety, innovation and inclusiveness.We are honoured to be recognized by Forbes in its list of Canada’s Best Employers for 2020.Thank you for considering a career with Hydro One, we welcome applications from all qualified candidates. If you are having difficulty using our online application system and you need an accommodation due to a disability, please email careers@hydroone.com. Hydro One will provide reasonable accommodation for qualified individuals with disabilities in the job application process.Please note this email is only for accommodation requests. Resumes sent to this email address will not be considered.Deadline: June 28 2021In the event you are experiencing difficulties applying to this job please consult our help page here.Job Segment: Telecom, Telecommunications, Engineer, Service Desk, Network Engineer, Technology, Engineering, Customer Service