Airfreight Supervisor - Jobs in Richmond, BC

Job Description

Duties:

• Actively pursues feedback from their team members and customers to identify opportunities to increase service levels, productivity, and profitability
• Acts as senior product subject matter expert
• Monitors file profitability and escalate pro-actively to product and sales management to ensure that quoted services and pricing are adjusted to achieve profitability
• Provides management with objective feedback regarding vendor performance levels, escalates issues in a timely manner to ensure best level of service
• Responsible for the resolution of external disputes and collections ensuring their timely resolution
• Manages and addresses all escalations in regards to file profitability - audit and identify files with loss or low margin and work with their team members to determine root cause and implement corrective action
• Measure, analyze, and improve external or internal KPIs for areas of responsibility
• Validates department staff understand and comply with customer and company standard operating procedures
• Sets up estimated cost and revenue charges based on customer quotations or established contract rates
• Ensures that all commercial documentation required for import customs clearance purposes is available and coordinates with both external and internal parties in case of discrepancies
• Assigns tasks as required to internal departments based on the nature of the request
• Ensures all assigned employees are trained, certified, and re-certified periodically on internal and external standard operating procedures and regulatory requirements
• Serves as a liaison between the client, vendors, and government agencies
• Ensures that customer standard operating procedures (CSOPs) are developed and maintained in conjunction with Account Management and Sales
• Coordinates special booking requests (hazardous, oversize)
• Identifies and communicates potential customer leads to Sales
• Assists management by proactively providing input on talent acquisition, re-assignment, demotion, and promotion
• Conducts regular employee performance review meetings and sets performance goals to drive employee development
• Manages staffing levels based on business development, peak volume periods, department performance metrics, and employee vacations

Qualifications:

• Preferred to have either an Associate’s Degree (A.A.) from a two-year college or Bachelor’s Degree or equivalent combination of education and work experience will be considered in lieu of education requirements
• High School Diploma or GED required
• Minimum of six years of experience in an airfreight import agent role required
• two years of prior experience in a supervisory role preferred
• Completion of any industry-related course is an asset

Job Types: Full-time, PermanentSalary: $70,000.00-$80,000.00 per yearBenefits:

• Dental care
• Extended health care
• RRSP match
• Work from home

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to commute/relocate:

• Richmond, BC: reliably commute or plan to relocate before starting work (required)

Application question(s):

• Do you have experience as a supervisor of an airfreight department of a freight forwarder in North America
• What freight forwarder in Canada was your employer where you obtained the required experience

Experience:

• Airfreight Supervisor: 2 years (required)

Work Location: Hybrid remote in Richmond, BCQuick Apply

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