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Job Location | Richmond, BC |
Education | Not Mentioned |
Salary | Not Disclosed |
Industry | Not Mentioned |
Functional Area | Not Mentioned |
Job Type | Full Time |
Why join usSNC-Lavalin provides cutting-edge engineering, procurement, construction and financing solutions to projects in more than 100 countries around the world. From the Canadian Arctic to the Southern African region and Australasia, our multicultural workforce is driven by a fierce pride in their work and a pioneering vision.SNC-Lavalin is truly a global leader in its field and has been chosen to design and build some of the most prestigious projects in the world.Reporting to the Duty Manager, the position of the Communications Controller is primarily focused on providing centralised information and assistance to Canada Line passengers and staff from the Control Room. This role is required to be very proactive by acting independently to situations as they arise, while remaining part of a team of staff who are responsible for service delivery.The Communications Controller provides high quality passenger information using the Public Address (PA) and Passenger Information Displays (PIDS) and responds to alarms and requests for information or assistance from passengers and staff on the Canada Line. The incumbent also monitors and controls the CCTV system routinely and responds as required to any incidents that are observed or reported. The Communications Controller liaises with the Emergency Response Agencies when necessary in response to incidents on the Canada Line including calls for medical assistance and police assistance. Additionally, this position monitors and controls several E&M systems at stations including elevators, escalators, station grills and Fare Gates.When on duty the Communications Controllers are assigned to either the Communications Workstation or the Fare Gate Workstation. When working at the Fare Gate Workstation the Communications Controller’s primary responsibility is the monitoring and control of the Fare Gate system and responding to passenger calls from the stations in relation to Fare Gates and the Compass Card.SAFETY CRITICAL POSITIONThis position is safety critical. Fitness for duty is a requirement of the position.How will you contribute to the teamTo perform this role successfully, the candidate will be responsible for but not limited to the following: