Contracts Administrator - Jobs in Richmond, BC

Job Description

The Order Specialist is responsible for tasks pertaining to all aspects of Order Processing including Bookings, SAP activities, VBL audits, and Maintenance for all IWS customers. Tasks include processing Bookings, Credit Memos and reports, Build Orders, Change Orders, SAP Entry and Network Codes, Per Click audits, Iron Mountain orders and billing, Maintenance amendment requests, Pricing Approval forms, Maintenance Contract Renewals, updating Customer Maintenance Records, Billing submission, submission of documentation to Contract Operations, Third Party reporting, and SCRM updates. The Order Specialist is responsible for providing accurate and timely documents to Contracts, Sales, Contract Ops, AR, other internal stakeholders and the Customer in an efficient and professional manner. The Order Specialist communicates clearly provides support by answering order-related inquiries, providing guidance, assisting with issues, prioritizing and ensuring that all deadlines are met. The Order Specialist serves as liaison between various groups and works closely with Contracts, Buyers, Sales, Technical Marketing, Revenue Ops, Support, Legal, Technical Accounting, Finance, AR, Contract Operations and other departments.

• Review, process, and book all signed contracts and amendments
• Communicate with Customers and Sales on signed contracts, amendments, order-related inquiries / issues, Maintenance terms, and billing
• Submit orders to SAP and release Build Orders; import orders into Install Schedule
• Process credit memos as required and submit with bookings
• Validate order information in SAP as necessary
• Manual order entry and network creation in SAP as necessary; updates in SAP
• Work with MDM on Master Data requirements
• Manage queues in Install Schedule and update
• Iron Mountain order submission and billing
• Per Click billing
• Process change orders
• Provide Maintenance information on Pricing Approval forms
• Collaborate with Contracts on Maintenance Exhibits and Amendments to ensure all approvals and accurate documents are in place
• Maintaining and updating accurate Maintenance data / records in various systems
• Liaise with other departments to secure information and necessary documents
• Review contracts as necessary

• Perform Quality Assurance checks on bookings, SAP entries, billing information in SAP, Renewal letters as necessary
• Resolve and take ownership of any Order-related issues
• Provide guidance to Sales and CSLs on order process
• Answer questions from Contract Operations, AR or other departments in relation to Order / Maintenance set up
• Process Contract Correction and Contract Revision notices as necessary
• Third Party Reporting
• Assist with VBL Audits as needed
• Provide Contracts / Order Processing team absence coverage
• Other projects or responsibilities that may be assigned by the Order Processing Manager or other Sales Ops Leadership Team, or Senior Specialist in the absence of the Manager

Join our team today where we are creating a better coordinated, increasingly collaborative, and more efficient healthcare system!Some of our positions require employees to be onsite at a Change Healthcare facility or a Client site, including Medical Facilities. Depending on the site’s health and safety guidelines, you may be required to have medical screenings or vaccinations to meet site requirements, which may include Covid-19 vaccination and/or testing. Further details and requirements will be confirmed during the interview process.Quick Apply

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