Customer Service Agent - Jobs in Richmond, BC

Job Description

At Toys R Us Canada, our focus on FUN and PLAY is at the heart of everything we do. We believe that each of our team members plays a role in ensuring our customers have a positive, lasting impression of their Toys R Us experience.The in-store Customer Service Agent represents the Toys R Us brand by supporting the company’s Customer Success team! You will support the business in achieving our service goals while providing a customer-first experience.To help us achieve our goals, we are looking for people who represent our Values: Teamwork, Excellence, Authenticity, Accountability and Integrity. This is an opportunity for you to take on exciting responsibilities and build on your already strong skill set and sense of play, in an inclusive, customer-first environment!  “R” You…· Enthusiastic, friendly, and passionate about customer service· Energized by a fast-paced, team-oriented workplace· Highly dependable· Inspired to create meaningful connections with customers· Eager to create magical experiences for our customers and our communityHere’s what’s expected of a Customer Service Agent…· Confidently and professionally welcome, engage and connect with our customers by email and chat· Responds to questions from customers regarding their orders, purchases and refunds with an empathetic, solution-oriented approach· Communicate with Buying, Supply Chain, and eCommerce teams to help resolve customer service issues· Utilize Salesforce, our Customer Relationship Management (CRM) platform, as well as a variety of systems applications and reference tools (policies, processes) when addressing customer service inquiries· Ensure our customers have a positive and lasting impression of their Toys R Us experienceWe Offer… · On-the-Job Training to support your learning, development and growth· Great Employee Discount · Employee Benefits for our part-time team members · Flexible Schedules Your Experience…While prior retail experience in a similar role is a definite asset, there are other transferrable skills and experiences that may also enhance your eligibility:· Call center experience· Hospitality experience, e.g., restaurant, hotel, resortCome Play with Us!  Apply Now - In-store with your resume or online.Toys R Us is an Equal Opportunity Employer and offers reasonable accommodation to job applicants with disabilities throughout the recruitment process. Applicants under consideration for employment will be contacted to participate further in the recruitment process.  If you are contacted and you require any accommodation in the recruitment process due to a disability, please tell us and we will work with you to meet your reasonable accessibility needsJob Type: Part-timeSalary: From $15.65 per hourSchedule:

• 4 hour shift

Ability to commute/relocate:

• Richmond, BC: reliably commute or plan to relocate before starting work (required)

Education:

• Secondary School (preferred)

Experience:

• Customer service: 1 year (preferred)

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