Customer Solutions Coordinator - Jobs in Richmond, BC

Job Description

About the Role:We are looking to welcome an enthusiastic, outgoing, and passionate Customer Solutions Coordinator to join our Folding Cartons Customer Service team. Our ideal candidate supports us by leading our mission in changing the game for service.Who We Are:Established in 1982, Great Little Box Company is a family-owned and operated leading manufacturer of Labels, Corrugated Boxes & Displays, Folding Cartons, KBA, Digital Packaging, Protective Packaging, and the distribution of Shipping Supplies.We take pride in our initiatives to make safety a priority. We demonstrate this with our structured in house training, providing personal protective equipment and our innovative and supportive culture.At Great Little Box Company, we aim to create a workplace of belonging in which individual differences are recognized, appreciated, and respected. We strive to build and grow our team that fosters variety in backgrounds, experiences and skills. We embrace inclusiveness in our workplace, so we can utilize each person’s talents and strengths.Great Little Box Company 致力於打造一個讓員工能感受到歸屬感的工作環境，並且認同、欣賞及尊重彼此的不同。我們會持續努力孕育出承載多元背景與經驗的團隊，造就工作環境的包容實力，讓每一位員工得以充分發揮其才能與強項。Kami sa Great Little Box Company ay naglalayon na bumuo ng isang kapaligiran kung saan ang pagkakaiba ng mga manggagawa ay kinikilala, pinapahalagahan, at nirerespeto. Ninanais nang aming organisasyon na maging inklusibo anuman ang karanasan at kasanayan ng aming mga empleyado upang mas mahubog ang kanilang galing at talento sa trabaho.Great Little Box Company , ਸਾਡਾ ਟੀਚਾ ਇੱਕ ਅਜਿਹਾ ਕਾਰਜ ਸਥਾਨ ਬਣਾਉਣਾ ਹੈ ਜਿਸ ਵਿੱਚ ਵਿਅਕਤੀਗਤ ਅੰਤਰਾ ਨੂੰ ਮਾਨਤਾ ਪ੍ਰਾਪਤ , ਪ੍ਰਸ਼ੰਸਾਯੋਗ ਅਤੇ ਸਤਿਕਾਰਿਆ ਜਾਂਦਾ ਹੈ. ਅਸੀ ਆਪਣੀ ਟੀਮ ਨੂੰ ਬਣਾਉਣ ਅਤੇ ਵਧਾਉਣ ਦੀ ਕੋਸ਼ਿਸ ਕਰਦੇ ਹਾਂ ਜੋ ਪਿਛੋਕੜ, ਅਨੁਭਵਾਂ ਅਤੇ ਹੁਨਰਾ ਵਿੱਚ ਵਿਭਿੰਨਤਾ ਨੂੰ ਉਤਸ਼ਾਹਤ ਕਰਦੀ ਹੈ. ਅਸੀਂ ਆਪਣੇ ਕਾਰਜ ਸਥਾਨ ਵਿਚ ਸ਼ਮੂਲੀਅਤ ਨੂੰ ਅਪਣਾਉਂਦੇ ਹਾਂ ਤਾਂ ਜੋ ਅਸੀਂ ਹਰੇਕ ਵਿਅਕਤੀ ਦੀ ਪ੍ਰਤਿਭਾ ਅਤੇ ਗੁਣਾ ਦੀ ਵਰਤੋਂ ਕਰ ਸਕੀਏ.Responsibilities:

• Proactively identifies customer needs and supports your Account Manager to achieve service beyond our customers’ expectations
• Plays an active role in our customers experience by problem-solving, listening, and responding flexibly and creatively to new challenges and upcoming projects
• Supporting your team as required, to identify areas of question and implement training activities to improve on any found concerns
• Presents new and innovative ideas for change by collaborating with all divisions to achieve results

Qualifications and Skills:

• Packaging or Print industry experience would be an asset
• Drive to problem solve in a strategic and efficient manner to accomplish daily and long terms goals
• Thrives in a true team environment and holds strong interpersonal skills
• Effective multi-tasking ability paired with a passion for the organization
• Attentiveness to details with a strong technical aptitude and enthusiasm

The People:

• Key liaison to customers, while maintaining a genuine, supportive, and strategic relationships with our Sales Account Manager
• Reports to the Customer Solution Manager of the respective team
• Collaborates and coordinates with the production, purchasing, and sales team to ensure the customers experience and the product are the priority in the business
• Provides a warm and welcoming attitude to all customers, either on the phone or in-person

Success Measures:

• Customer Excellence: Play an active role in ensuring that our customers objectives are exceeded
• Continuous Improvement: Recommend and implement strategies to continually improve service and expand the abilities of yourself and team
• Culture: A supportive and enthusiastic attitude that provides a positive outlook to not only the Customer Service team but GLBC as a whole
• Trust: Uses an approachable and supportive attitude to establish a sense of trust between customers and sales team to accomplish any opportunities

GLBC is fully committed to two things – our employees and our customers. We offer employee based recognition and reward programs including profit sharing, continuous improvement incentives, and companywide performance goals. We emphasize teamwork but value individual contributions to the team. Come join our winning team. We’re passionate, energetic, and committed to providing excellence in packaging solutions.If you are someone who values customers and a truly Great place to work – Please apply if interested.Great Little Box Company is not in a transit-friendly area (11300 Twigg Place, Mitchell Island, Richmond, BC), please take this into consideration when applying.We wish to thank all applicants for their interest, however, only those under consideration will be contacted.Quick Apply

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