Distribution Agent - Jobs in Richmond, BC

Job Description

Company Description"Were not in the shipping business; were in the information business" -Peter Rose, Expeditors FounderGlobal supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.Organic Growth - Expeditors promotes from within. As a shining example, our CEO started as an entry level employee in our San Francisco office 31 years ago.

• 15,000 trained professionals
• 250+ locations worldwide
• Fortune 500
• Globally unified systems

Job DescriptionOperations:Customer Service:

• Daily process and input of all customer orders and distribution accounts.
• Provide daily operational reports that are accurate and timely.
• Run stock reports to check for product availability.
• Generate all related paperwork and necessary information required for customer work orders, checks all orders for special requests and posts inventory records.
• Perform accurate and timely data entry for receiving, order allocation, shipping and inventory management.
• Rate domestic transportation bills.
• Coordinate special, last minute shipping requests with the Transportation and Operations Departments, expediting any order as necessary.
• Trace orders as required and notifies customers of any activity concerning their order.
• Ensure accurate and timely client and vendors billing.
• Maintain damage records and backorder logs.
• Handle returned merchandise in an efficient manner and ensures proper credit is given to the customer.
• Input all receipts, putaways, moves, picks, shipments and cycle counts
• Communicate effectively with customers as required.
Relationships:
• Provide warehouse staff with necessary documents and information needed to complete receiving, and to ship orders.
• Maintain excellent working relationships with customers by responding to all inquiries and complaints concerning work orders, invoices, shipments, inventory counts, etc. in a courteous and efficient manner.
• Report customer feedback to management, including any signs of customer dissatisfaction.
• Act as a liaison between the warehouse and the customer in administration of accounts and between the office and customer regarding invoicing and credit information.
• Contribute to maintain strong relationships with vendors (trucking companies, and others).
Clerical:
• Provide support with other miscellaneous projects, filing and research
• Oversee all paperwork associated with orders and maintain the corresponding files.
• Maintain a current and accurate DLSOP that details the processing requirements for each account.
• Answer phone calls according to Expeditors standards
• Receive inventory.
• Ensure accurate and timely data entry into our operating system.
• Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies / requirements.
• Understand department process flow, constantly looking for areas of improved efficiency.
• Ensure all customers standard operating procedures are followed and updated in the DLSOP.
• Meet KPI standards, as per the companys procedures.
Personal Development:
• Meet company standards of 52 hours training per year per employee.
• Attend training classes as per company and regulatory requirements.
Culture:
• Exemplify the 10 company cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.

Qualifications

• Education (preferred level) high school degree
• 2 years related experience and/or training; or equivalent combination of education and experience.
• Previous experience in inventory control and/or distribution operations
• Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.
• Pro-active, strong organizational skills.
• Displayed ability to work independently with minimal supervision
• Good computer skills (Excel, Word, PowerPoint).
• Fluent in operational English, both oral and written

Reporting StructureDistribution - Supervisor - Manager.Additional InformationExpeditors offers excellent benefits

• Paid Vacation, Holiday, Sick Time
• Health Plan: Medical, Prescription Drug, Dental and Vision
• Life and Long Term Disability Insurance
• RRSP Retirement Savings Plan
• Employee Stock Purchase Plan
• Training and Personnel Development Program

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