Greeter - Jobs in Richmond

Job Description

What you #39;ll be doing day to day• Ensure a positive shopping experience by actively greeting all visitors, being visible, friendly and knowledgeable about the IKEA store• Offer information and anticipate visitors’ needs by asking the right questions and advising them on the best solutions for an enjoyable shopping experience. For example: o Provide visitors with the necessary shopping tools (yellow bags, maps/shopping lists, pencils, measuring tapes, etc.) o “How to Shop” information for first-time visitors o Support with Customer Guidance in the store o Family Friendly services for those shopping with children• Promote the use of digital shopping tools available to visitors including the mobile app, IKEA.ca, and Wi-Fi. Offer assistance to visitors wishing to use these tools, but may need extra help. • Collect information relating to customer shopping trends and behaviors to share with store partners.• Educate visitors on all services and service products available to help in making informed choices and thereby creating a seamless shopping experience. • Actively promote and inform visitors on current commercial events including Sales events, activities, time restricted offers, Family offers, etc. • Gather and record the most frequently asked questions in the entrance area to gain insight to where visitors may be confused or require further assistance.• Ensure a safe working and shopping environment for both co-workers and visitors by maintaining basic actions and reporting any safety hazards, concerns and/or suggestions for improvements. • Assume responsibility for other tasks and projects as they occur. Why we will love you• Energy and enthusiasm from being service-minded and truly keeps the customer in focus• Confidence in approaching and talking to people in a friendly manner, empathizes with customers’ needs and strives to find the best solutions• Ability to prioritize and organize own work to make efficient use of time available• Comfortable with many technology platforms, including computers, tablets, and mobile devices (Appleamp; Samsung familiarity a must); proficient in using, navigating, and demonstrating mobile apps • Good personal discipline and work ethic• A flexible approach/open to change• Good attention to detail • Good at quickly building rapport• Self-reliant and motivated with a proven ability to work as part of a larger team• Ability to use and take personal initiative • Assertive and able to remain calm and controlled when faced with emotional customers under stressful times • Interest in home furnishings, people’s life at home, and the IKEA range• Enjoys working in a fast-paced, future-oriented, multi-channel retail environmentAt IKEA it’s all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We’re a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right! Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We’re a bunch of people who are truly passionate about people! JUST SO YOU KNOWHere at IKEA, we want to ensure that we are creating a better everyday life for the many people, including our co-workers. We also believe that a job should be so much more than a job. That’s why we focus on having an inclusive work environment where we celebrate your uniqueness, live our values, and ensure that we walk the talk when it comes to co-worker development. In addition, we offer a comprehensive Total Rewards package to all co-workers including:• Wellness days (in addition to your vacation days!)• Extended health, dental, and vision coverage (for you and your family)• RRSP with IKEA contribution matching options• Eligibility for our annual IKEA bonus incentive plan• Flexible spending account• Life insurance• Merchandise and restaurant discounts (plus free drinks and different healthy meal options in the co-worker restaurant, where available)• Parental leave• Bereavement leave• Employee assistance program (that helps you support your mental, physical, and financial wellbeing)P.S. The pay range for this job is $17.05/hIn the IKEA world, this position is officially referred to as: Greeter