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Ocean Cargo Coordinator - Jobs in Richmond, BC

NIPPON EXPRESS CANADA
Job LocationRichmond, BC
EducationNot Mentioned
SalaryNot Disclosed
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull Time

Job Description

[This is a permanent full time position at our Vancouver Branch]Job Summary:The Ocean Cargo Coordinator is responsible for day-to-day coordination of ocean freight shipments for both Import/Export operations, as well as providing client service/support while ensuring accuracy and efficiency in all aspects of the operational process.Duties & responsibilities:

  • Handle LCL/FCL/Consolidation for Ocean Import/Export shipments
  • Arrange and planning of shipment delivery/pick-up with transportation companies, track and trace shipments to final destinations and ensuring the most appropriate method for shipping
  • Verify accuracy of all Ocean Freight documentation and booking information prior to the execution of shipments. Ensure the proper approval process has been followed.
  • Obtaining, checking and preparing documentation to meet customers and insurance requirements, and compliance with other countries’ regulations and fiscal regimes.
  • Provide exceptional client service to build and maintain good business relationship with both client and carriers
  • Handle all incoming communications with clients and other business partners in a timely and professional manner. Resolve any operational issues and customer complaints as they arise and implement measure to prevent their frequency and recurrence.
  • Audit supplier’s invoice and reconcile payments/remittances. Responsible for billing of shipments, ensure that all charges for services rendered are included, and the rates are billed according to quotation.
  • Various other duties as may be required
Qualifications:
  • Minimum 1-2 years’ experience in Ocean operations handling both import and export shipments
  • General knowledge of the freight forwarding and NVOCC environment
  • Ability to provide quality service for our customers by understanding their needs and requirements
  • Strong communication skills, verbal and written
  • Strong time management; able to prioritize tasks
  • Ability to remain calm in stressful situations, work under pressure and meet deadlines
  • Critical thinking and problem solving
  • Basic knowledge of Microsoft Office products, including Excel and Word
Education/Certifications:
  • University degree / college diploma in business or related field, or combination of education and experience
  • IMDG Dangerous Goods certification (an asset)
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