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Receptionist/Sales Support - Jobs in Richmond, BC

BLACKWOOD CAREER APPAREL + ESSENTIALS
Job LocationRichmond, BC
EducationNot Mentioned
SalaryNot Disclosed
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull Time

Job Description

Our companys goal is to serve customers by providing working garments which are functional and fashionable. The Sales Administrator/Sales Support is responsible for serving customers in a pleasant, helpful and efficient manner. It is also a primary responsibility to ensure that distributors and small chain account orders are accurate, delivered on time, include requested finishing and meet quality standards. Accountability for administrative and accounting tasks are also assigned. An intimate knowledge of the product line must be developed and procedures which facilitate the cooperation of sales, design, production and administration teams must be learned and executed effectively.MAIN TASKS & RESPONSIBILITIES:

  • Process/coordinate/confirm distributor orders in a timely manner meeting.
  • Effectively communicate/coordinate between production and customer challenges on PO/orders.
  • Process return requests.
  • Process premade order/request.
  • Process received orders from program chain accounts.
  • Respond promptly to customer inquiries.
  • Handle and resolve customer complaints.
  • Obtain and evaluate all relevant information to handle inquiries and complaints.
  • Work with production and sales team to ensure orders are processed smoothly.
  • Direct requests and unresolved issues to the designated resource.
  • Keep records of customer interactions and transactions.
  • Process payment as needed.
  • Send marketing materials requested by customers.
  • Create marketing/sales materials as prompted by customer.
  • Provide support in the showroom as needed.
  • Provide additional sales support as needed.
EDUCATION & EXPERIENCE:
  • High school diploma, general education degree or equivalent.
  • Knowledge of customer service principles and practices.
  • Knowledge of relevant computer applications.
  • Knowledge of adobe illustration/photoshop (not required but will be an asset).
  • Ability to type and work with microsoft office.
  • Knowledge of administrative procedures.
  • Numeric, oral and written language applications.
KEY COMPETENCIES:
  • Interpersonal skills.
  • Communication skills - verbal and written.
  • Problem analysis and problem-solving.
  • Attention to detail and accuracy.
  • Data collection and processing.
  • Customer service orientation.
  • Adaptability.
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