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Job Location | Richmond |
Education | Not Mentioned |
Salary | Not Mentioned |
Industry | Not Mentioned |
Functional Area | Not Mentioned |
Job Type | Permanent |
Who We AreSearchspring provides ecommerce retailers with the industry leading software platform for site search, product merchandising, and personalization. With offices in San Antonio, Denver, Colorado Springs, Portland, Toronto, and remote across the globe, Searchspring employees are dedicated to fostering an environment that enables everyone to thrive, both personally and professionally, and feel supported, engaged, and valued, every step of the way.Backed by a growth equity firm with extensive resources and expertise in helping software and technology companies navigate transformational growth, Searchspring helps our customers, like PuraVida, Fabletics, SKIMS, West Elm, Specialized, and RipCurl increase cart size, conversion, and repeat customers. Join us as we change the way the world shops online and achieve our mission to deliver the ultimate shopper experience.What You’ll DoTechnical Support Engineers are who Searchspring customers turn to when they need help.At Searchspring, we have a reputation of providing amazing support to our customers. So we’re looking for individuals with a natural drive and determination, consistently going the extra mile to achieve excellence. Your proactive mindset leads you to continuously seek innovative solutions rather than waiting for challenges to arise.You’ll work with our customers to understand the questions and problems they are facing, then provide creative and effective solutions. You’ll also think ahead to spot potential problems, even when they haven’t been brought up yet.You’re not afraid to roll your sleeves and dig in, as some of these questions won’t be easy. Your day will be a mix of communicating with and helping our customers, working with our team to collaboratively solve problems, and helping other internal teams.As a true team player, you foster collaborative and productive relationships with both colleagues and customers. Your openness to different perspectives and your commitment to collective success make you an invaluable asset to any project.How You Will Succeed