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Fairmont Gold Manager - Jobs in Richmond

Fairmont
Job LocationRichmond
EducationNot Mentioned
SalaryNot Mentioned
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent

Job Description

Job DescriptionFairmont Gold ManagerAs Fairmont Gold Manager at Fairmont Vancouver Airport, you will demonstrate the essence of creating an exceptional guest journey for our most luxurious guests. What you will be doing:

  • Leading an engaged, enthusiastic and service driven team through selection, personal and professional development and recognition
  • Lead the Fairmont Gold team to excellent results on targeted KPI’s including Fairmont Gold Revenue, ADR, Labor management, EES, Voice of Guest, and LQA
  • Ensure all Fairmont Gold standards and operating procedures are adhered to
  • Work with the Executive Chef to determine the Fairmont Gold Lounge menu, food cost, ordering and presentation
  • Embark on a cooperative inter-departmental relationship with Housekeeping, Engineering, In Room Dining and all other departments to ensure a leading edge product and luxury service experience
  • Identify and develop existing policies and procedures to improve the guest experience
  • Staying current on industry/competitive trends, analyze data and provide input on ways to increase efficiencies and revenue
  • Responsible for forecasting, scheduling, payroll, purchasing and recruiting, creating annual budgets, month end commentary and monthly tracking of revenue for Fairmont Gold
  • Owning Fairmont Gold guest concerns, reacting quickly, logging and communicating to key stake holders, and following up and bringing to full resolution
  • Liaise with Front Office team to ensure smooth arrival/departure of Fairmont Gold guests
  • Coordinate with Front Office to maximize incremental revenue program and accurate Fairmont Gold inventory management
  • Provide anticipatory service for guests via personalized pre-arrival emails and assist with reservations
  • Arrange standard and requested amenities and inspect rooms prior to arrival to ensure guest satisfaction
  • Ensure that the Fairmont Gold lounge, operating equipment and Rooms are in perfect condition at all times by having all the defects fixed by the engineering team
  • Develop and maintain contacts with business partners, concessionaires and counterparts of Fairmont Gold throughout Fairmont Hotelsamp; Resorts
  • Consistently implement creativeamp; innovative ideas to enhance Fairmont Gold guest experience by arranging for special events such as: wine tasting sessions, cheese tastings, cocktail of the month, and promote specialty dishes from F amp;B outlets
  • Merchandize and arrange the Fairmont Gold offering including the Boardroom, FVA dining experience, The Spa at The Fairmont, guest transportation and the support services within the Vancouver International Airport
  • Responsible for the pristine cleanliness after all meal periods and throughout the day
  • Follow all ALLSAFE, WorksafeBC and Accor Health and Safety policies
  • Actively participate and promote environmental programs and department specific initiatives in working towards sustainable operations.
  • Assist in supervising other areas of the Front Office as needed
  • Other duties as assigned

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